Field Technician

About the Role

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.

Responsibilities

• Visit customers’ homes to install and service DISH equipment and smart home products
• Solve problems on-site and introduce customers to smart home technology
• Teach customers how to use their tech and offer additional services when helpful
• Maintain a clean work area and a professional attitude while working independently but staying connected with the team

Requirements

• Valid driver’s license (driving a company vehicle to customer sites and regional offices is an essential function)
• Schedule flexibility: willingness to travel as needed and work shifts that may include evenings, weekends, or holidays
• Physical ability:
  • Climb ladders up to 40 feet
  • Lift up to 70 lbs
  • Meet and maintain a 335 lb weight limit
• Customer focus: build trust and create a great experience
• Problem-solving: tackle a variety of challenges on the spot
• Determination: work in tight spaces and all kinds of weather
• Adaptability: handle changes and unexpected tasks with ease

Benefits

• Career growth: Many leaders started in this role, with opportunities to move into different departments for new challenges
• Pay increases: Automatic promotion after 6 months with a $1/hour raise; additional promotions with 5–10% pay increases based on performance
• Bonus potential: Earn up to $6,400 in the first year and up to $9,100 annually after; high performers also receive AwardPerqs redeemable for travel, electronics, and more
• Comprehensive benefits: Paid training, paid time off, medical, dental, vision, life insurance packages, HSA, 401(k) with company match, Employee Stock Purchasing Program, and tuition reimbursement
• Exclusive perks: Complimentary DISH TV ($114.99/month value), discounts on Sling TV ($5/month) and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
• Paid training: Clear, step-by-step guidance for installations and service; smart home tech knowledge to support and educate customers; best practices created by our most experienced techs

Pay

• Base compensation: $25.00 per hour
• Automatic $1/hour raise after 6 months
• Performance-based promotions with 5–10% increases
• First-year bonus potential up to $6,400; up to $9,100 annually thereafter

Employment is contingent on successful completion of a pre-employment screen, including a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.