Field Technician

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

About the role

We are seeking a qualified Field Technician to provide support in Carmel, IN. This role will support client operations, ensuring reliable performance of point-of-sale (POS) systems, hardware, networking components, and related printer technology. Strong customer service skills, the ability to perform under pressure, and a commitment to delivering exceptional product knowledge solutions are required.

Responsibilities

• Provide exceptional customer service while supporting clients and their staff
• Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related printer equipment
• Install, maintain, analyze, troubleshoot, and repair various OEM vendor printers using both warranty and non-warranty repair approaches
• Resolve technical issues efficiently and clearly communicate solutions to customers
• Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements
• Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs
• Train employees for proper use of supported systems and equipment
• Diagnose and repair product failures; order and replace parts as needed
• Recommend appropriate products, services, or solutions based on customer needs
• Apply working knowledge of operations and backend workflows to ensure seamless technology integration with client
• Follow established procedures and guidelines while working with minimal to no supervision
• Report to a Team Lead and/or Field Services Manager

Requirements

• Strong customer service and communication skills, with the ability to remain calm under pressure
• Experience troubleshooting and repairing POS or computer hardware systems preferred
• Basic understanding of networking concepts and restaurant technology environments
• Ability to perform light physical/contractor tasks (drilling, mounting, etc.)
• Willingness to work evenings and participate in an on-call rotation as needed
• Reliable transportation for travel between customer locations
• Completion of account-specific training and network cable termination training

Pay

The rate for this position is between $16.50 - $22.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into, including but not limited to the following benefits, subject to applicable eligibility requirements:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

W2 only, no Corp to Corp.