Field Technician

Field Technician position based in Tucson, AZ, serving as the primary onsite contact for technical and service-related issues within the assigned service region.

About the role

This role involves troubleshooting, installing, configuring, repairing, and maintaining a variety of IT hardware, peripherals, printers, wide-format printers, plotters, kiosks, POS systems, networking equipment, and related software. The technician will work independently, collaborating with Level II, Level III, Lead Technicians, and remote support teams to ensure timely and accurate issue resolution. Strong customer service, communication, troubleshooting, and documentation skills are essential.

Responsibilities

• Diagnose, troubleshoot, repair, install, and maintain printers, wide-format printers, plotters, kiosks, POS systems, computers, peripherals, and other IT equipment.
• Troubleshoot hardware, software, network connectivity, and system-related issues.
• Install, configure, and maintain computer hardware, peripherals, software, and related applications.
• Configure and troubleshoot network devices and connectivity, including routers, switches, cabling, and internet connections.
• Perform basic cable installation, cable management, repair, and testing as required.
• Diagnose connectivity issues by verifying cable connections, power, network equipment, and device configurations.
• Re-terminate and repair network cables according to applicable wiring standards.
• Use cable testers and other diagnostic tools to identify cable faults and connectivity issues.
• Perform routine and preventive maintenance to optimize equipment performance and reliability.
• Provide technical assistance and professional customer support onsite and remotely when required.
• Clearly communicate technical issues, resolutions, and next steps with customers and internal support teams.
• Obtain customer confirmation that the issue has been resolved before completing the service call.
• Maintain a clean and organized work area during and after service activities.
• Maintain accurate service records, case notes, inventory records, and other required documentation.
• Track and manage IT assets, equipment, parts, and inventory.
• Independently order, track, and manage replacement parts to support contractual service-level requirements.
• Coordinate with Level II, Level III, Lead Technicians, project teams, and remote support resources as needed.
• Support equipment installations, technology deployments, infrastructure projects, and other field service initiatives.
• Provide basic training and guidance to customers on new or existing technologies when required.
• Schedule and perform preventive or quarterly maintenance activities according to customer requirements.
• Support scheduled after-hours or overnight maintenance activities when required by the customer.
• Follow all company, customer, safety, security, and service procedures.
• Complete assigned work within established SLA, quality, and customer service requirements.

Requirements

• Strong knowledge of computer hardware, software, peripherals, and common IT systems.
• Experience troubleshooting and repairing laser printers, wide-format printers, plotters, or similar electromechanical equipment.
• Experience with POS systems, kiosks, network equipment, or other specialized technology is a plus.
• Knowledge of basic networking concepts, including routers, switches, IP connectivity, and network troubleshooting.
• Experience with cable management, installation, repair, termination, and testing is a plus.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Electromechanical experience is a plus.
• Ability to configure hardware and complete required software and application setups.
• Strong communication skills with excellent attention to detail.
• Excellent customer service skills and the ability to interact professionally with customers.
• Ability to manage multiple tasks, prioritize issues, and work independently with minimal supervision.
• Ability to accurately document work performed, parts used, troubleshooting steps, and resolution details.
• Ability to collaborate effectively with other technicians, support teams, and customer representatives.
• Ability to use common hand and power tools, including a drill and tape measure.
• Ability and willingness to use a ladder with approximately 10-foot reach.
• Ability to lift and move equipment weighing up to 50 lbs.
• Willingness to travel throughout the assigned geographic service area and work at customer locations.
• Willingness to provide occasional after-hours, overnight, weekend, or scheduled maintenance support as required.

Pay

The rate for this position is between $16.50 - $22.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that includes, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance.
• Life insurance and AD&D insurance.
• Disability plans.
• Employee Assistance Program.
• Paid holidays (up to 6 days annually).
• Paid time off (minimum of 10 days annually).
• Paid parental leave (minimum of 10 days annually).
• 401(k) retirement plan.
• FSA/HSA pre-tax benefits.

W2 employment only; no Corp to Corp.