Field Technician

About the Role

As a Field Technician, you will use a company vehicle to perform first and second line maintenance on Coinstar kiosks within an assigned territory. You will plan and schedule your days, making adjustments to rapidly changing priorities. You’ll work in an environment where route, daily tasks, and weather conditions can (and will) change on a regular basis.

Responsibilities

• Perform scheduled preventative maintenance including cleaning (inside & out), wiping down the kiosks, removing debris, changing paper, etc.
• Electromechanical trouble-shooting, calibration, repair, and maintenance.
• Test all components of the kiosk including connectivity, software, and electromechanical functionality to ensure proper operation.
• Perform repairs including replacing worn parts using small tools and diagnostic utility.
• Perform remote diagnostics and assist Service Representative and Transportation Service Representative with repairs remotely.
• Assess and schedule advanced technical problems into your own planning.
• Manage and prioritize field change orders (FCOs) to ensure completion deadlines are achieved. FCOs may include updating signage and displays, installation of wireless kits, software updates, etc.
• Effectively prioritize, route, and plan your day based on stats, service calls, field change orders, geography, and other tasks assigned by your manager.
• Monitor market metrics daily and adjust your weekly plan to ensure balanced delivery of metrics and expectations.
• Receive and prioritize kiosk pages to manage work into a timely and efficient route plan.
• Plan, schedule, and prioritize installation/de-installation activities to meet deadlines.
• Receive, prioritize, and schedule CSC service calls into daily planning and log completion.
• Receive, prioritize, and schedule Loss Prevention dispatches/investigations and report findings.
• Manage parts orders and inventory, including keeping the asset logger up-to-date and ensuring timely installation.
• Properly manage and secure all assigned kiosks and company assets such as car, voucher paper, phone, laptop, parts, tools, etc.
• Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity, and good judgment.
• Demonstrate good judgment in time management, route planning, efficiency, and expense control.
• Complete administrative duties such as logging service calls, expense reports, and time sheets in a timely manner.
• Interface effectively with various teammates to resolve customer problems and situations.

Requirements

• High school diploma, GED, or equivalent with 2+ years of experience in troubleshooting and repair of computer, electronic, and electromechanical devices OR Associate Degree in electronics or similar concentration.
• Basic background knowledge in computer hardware and software as well as computer-controlled equipment.
• Previous experience handling a position of responsibility with limited direct supervision or demonstrated ability to work independently.
• 1+ year of field experience preferred.
• Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems.
• Valid driver’s license and acceptable driving record.
• Must pass background checks, MVR, and drug tests.
• Ability to work a flexible schedule including early start times, holidays, weekends, etc.

Skills

• Excellent interpersonal skills focused on customer and team success.
• Strong written and verbal communication skills with the ability to interact with various levels inside and outside the organization.
• Accountability for providing support to customers that meets standards of superior quality service and professionalism.
• Ability to comfortably shift gears in the face of daily changing tasks, priorities, and conditions.

Physical Requirements

• Operate a motor vehicle to service kiosks within a specific region or route, including prolonged sitting.
• Regularly and safely perform all functions of operating a motor vehicle.
• Regularly position oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch, push, pull) to handle or move objects weighing up to 30 lbs.
• Occasionally move or lift objects up to 85 lbs., and occasionally move coin bins weighing up to 600 lbs. using a specially designed hand truck or pallet jack.
• Regularly operate a laptop and mobile phone.
• Communicate and exchange information with co-workers and other individuals in person or electronically.

Pay

The typical starting pay range for this position is between $22.00-$25.50 per hour. Coinstar utilizes geographically based pay ranges, within the United States, which allows us to pay competitively and consistently based on location. Within the range for the applicable geographic area, individual pay is determined by several factors, including job-related skills, experience, and relevant education or training. Short-term bonus incentives are part of the total compensation package and are based on Company and Individual performance.

Benefits

• Health & Wellness Coverage: Three outstanding medical plans to choose from, along with dental and vision insurance, Short-Term and Long-Term Disability Insurance, and Life Insurance.
• Retirement Savings: Traditional and Roth 401(k) plans with a company match that immediately vests.
• Paid Time-Off (PTO): PTO accruals begin at 18 days per year, plus 7 company holidays and 5 floating holidays. Additionally, paid parental and adoption leave is offered.
• Other Perks and Benefits: A generous Corporate Matched Giving plan and an Employee Assistance Program.