Field Technician

About the role

As a Field Technician, you will use a company vehicle to perform first and second line maintenance on Coinstar kiosks within an assigned territory. You will plan and schedule your days, making adjustments to rapidly changing priorities. You’ll work in an environment where route, daily tasks and weather conditions can (and will) change on a regular basis.

Responsibilities

• Perform scheduled preventative maintenance including cleaning (inside & out), wiping down the kiosks, removing debris, changing paper, etc.
• Electromechanical trouble-shooting, calibration, repair and maintenance.
• Test all components of the kiosk including connectivity, software and electromechanical functionality to ensure all components of the kiosk are properly functioning.
• Perform repairs including replacing worn parts using small tools and diagnostic utility.
• Perform remote diagnostics and assist Service Representative and Transportation Service Representative with repairs remotely.
• Assess and schedule advanced technical problems into your own planning.
• Manage and prioritize field change orders to ensure completion deadlines are achieved. FCO’s may include updating signage and displays, installation of wireless kits, software updates, etc.
• Effectively prioritize, route and plan day based on stats, service calls, field change orders, geography and other tasks assigned by your manager.
• On a daily basis monitor market metrics and construct/adjust weekly plan to ensure balanced delivery of metrics and expectations/commitments are met.
• Receive and prioritize kiosk pages to effectively manage work into timely and efficient route plan.
• Consistently plan/schedule and prioritize installation/de-installation activities into weekly planning to ensure deadlines are met.
• Receive, prioritize and schedule CSC service calls into daily planning and log completion.
• Receive, prioritize and schedule Loss Prevention dispatches/investigations and report findings.
• Manage parts orders and inventory.
• Managed controlled parts by keeping asset logger up-to-date and ensure timely installation.
• Properly manage and secure all assigned kiosks and company assets such as car, voucher paper, phone, laptop, parts, tools, phone, etc.
• Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.
• Demonstrate good judgment in time management