Field Technician

About The Job Cityside Fiber seeks a skilled Field Technician to install, maintain, and troubleshoot our fiber internet services. This role is the face of our company in the field, ensuring quality installations, resolving technical issues, and upholding safety standards. Success requires technical expertise, problem-solving agility, and a customer-first approach in dynamic environments. Responsibilities Perform fiber drop installations, splicing, trenching, boring, and conduit placement, and property restoration (landscaping, concrete/paver repair, turf protection, and final job-site cleanup)Perform expanded drop bury installation duties, including job-site review, utility marking verification, customer-approved route review, customer and neighbor communication, stub-out locating, micro duct retrieval, Tobey box or flowerpot installation, and proper drop infrastructure taggingSet up and operate fiber blowing equipment, verify assigned enclosures using mapping tools, establish safe work zones, inspect enclosures and splice cases, perform fusion splicing, route and tag fiber neatly, and verify light levelsConduct quality control checks on installations and third-party/contractor work, including technical QA and contractor oversight of drop-bury installations, NID installs, fiber runs, vault access, conduit placement, labeling, and property conditionsTroubleshoot fiber optic systems and resolve on-site service issues efficientlyOperate utility locating equipment to identify/mark gas, water, and electric linesInterpret blueprints and document findings using digital mapping toolsMaintain accurate and detailed documentation of all field activities (installations, repairs, quality control checks, property cleanup), including photos and required forms, through designated company platforms such as COS, Kairos, or equivalent systemsPartner with engineering, customer service, and network teams to resolve complex issues, and provide regular updates to the technical support team and management on field operationsCommunicate clearly with customers about installations and technical solutionsMentor junior technicians, support training, and assist with cross-functional field assignments (ONT swaps, NID/enclosure resplicing, fiber re-blowing, contractor repair work, aerial installations, ride-alongs) as neededUphold Cityside Fiber's values of trust, integrity, and innovation in all field activities This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to assign or reassign duties and responsibilities as business needs evolve. Qualifications 2+ years in telecom/fiber optics (field experience preferred)Associate's/Bachelor's in Telecommunications, IT, or related field (preferred but not required)Proficiency with fiber splicing, blowing, and utility locating equipmentAbility to lift 50+ lbs, work outdoors in all conditions, and multitask under pressureStrong knowledge of safety protocols and telecom infrastructureValid driver's license with clean record and reliable transportation About Cityside Fiber Cityside Fiber is on a mission to deliver high-quality, reliable internet to communities through innovation and a people-first approach. Headquartered in Irvine, CA, we are an emerging telecommunications provider expanding rapidly due to high demand. Our culture is built on innovation, accountability, and trust, and we seek independent thinkers who want to contribute to something big. Location Headquarters in Irvine, CA. [May require travel depending on role.] Compensation & Benefits Competitive salary: $25/hr.+ (dependent on experience) (non-exempt) Company-sponsored medical & dental for employees (Subsidized for dependents)401(k) with company matchPaid Time Off (PTO), sick leave, and holidaysGrowth opportunities & career development programs Why Cityside Fiber? Cityside Fiber believes that we all deserve amazing internet! Our core purpose is to create networks that better enable life-changing connectivity in our communities by daring to be different and having our team members put people first all while having fun. We’re building a next-generation internet provider with a focus on innovation, accountability, and trust. At Cityside Fiber, you’ll work with a passionate team, have room for growth, and make a real impact. How To Apply For immediate consideration, submit your resume through our careers site. No phone inquiries, please. Visit our website at www.citysidefiber.com Cityside Fiber is an Equal Opportunity Employer, committed to diversity and inclusion.