Field Technician

About the role

Cennox is seeking an enthusiastic Field Technician to join our expanding Field Services division. We are looking for passionate, experienced field professionals ready to work in an environment that allows you to grow as Cennox grows. This role involves servicing customers by performing preventative maintenance, installation, troubleshooting products, and training customers on the proper use of financial equipment throughout Massena and surrounding areas. The position offers the chance to become part of a rapidly growing company and supports cross-training in our banking and retail lines of business.

Responsibilities

• Perform preventative maintenance on financial equipment
• Install and troubleshoot products to determine issues
• Train customers on the proper use of financial equipment
• Provide exceptional customer service in a dynamic team culture
• Use mapping and routing applications for daily travel
• Work both indoors and outdoors in all weather conditions

Requirements

• 3+ years of experience with low voltage electronics, mechanical systems, and computer systems
• Safe or ATM technical experience is a plus
• Electro-mechanical skills and ability to use basic hand tools (e.g., multi-meter, voltmeter, volt-ohm meter)
• Working knowledge of Microsoft Office (Word, Outlook, Excel)
• Experience with mapping and routing applications such as MapPoint or Google Maps
• Ability to learn through telephone training
• Excellent communication and customer service skills
• Ability to interpret and execute written instructions
• Valid driver’s license with a clean driving record and a reliable, insured vehicle
• Ability to lift and move 50+ pounds, stand, climb, bend, stoop, and reach freely
• Good hand-eye coordination and sharp eyesight
• Ability to sit or drive for extensive daily travel

Benefits

• Competitive pay and paid training
• Company vehicle
• Total benefits package including retirement, health, dental, vision, and life insurance
• Paid holidays, vacation, and sick leave
• Company-provided tools, uniforms, and Android smartphone
• Flexible work schedule and opportunity for travel
• Opportunities to learn new skills and advance your career