Field Technician

If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities, Sparklight is your next career move. We offer a career, not just a job, and strongly encourage women and veteran job seekers to apply!

About the role

This role offers an extensive training program with both one-on-one and group training classes. You’ll have access to mentors from across the company to ensure your success. Our Field Techs are provided with a company truck, all necessary tools, and uniforms—from hats to boots.

Responsibilities

• Install customer service drops or outlets in both residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot, diagnose, and repair reception performance issues.
• Resolve problems from the customer’s equipment to the output of the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades of existing services and educate customers on their new/existing equipment.
• Perform additional duties as needed to support company goals and values.

Requirements

• A good driving record and a valid driver’s license in the state you are applying.
• Flexibility to work overtime and on-call as required.
• Strong problem-solving skills and the ability to present solutions in a positive manner.
• Ability to work in small and confined areas, lift up to 80 lbs., work on a ladder, and work in all weather conditions.
• At least 3 months of customer service or related experience and/or training (or an equivalent combination of education and experience).
• High school diploma or GED.
• Regular and predictable attendance.

Core Competencies

• Committed: Values each customer while working hard to retain their business and support our communities.
• Helpful: Delivers support in ways that are most useful to customers, addressing their needs with expertise, respect, and empathy.
• Proactive: Anticipates customer needs and works to make their relationship with us seamless, easy, and rewarding.
• Personal: Knows our customers well and tailors interactions to meet their needs and expectations.

Benefits

• Medical, dental, and vision plans—start on your first day.
• Life insurance (self, spouse, children).
• 20 days (about 4 weeks) of PTO per year (vacation, holiday, and personal/sick days).
• 401(k) with a 100% company match (up to 5% of eligible compensation, starting on your first day).
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 in the first year, increasing with tenure).li>
• Free cable and internet services for associates in serviceable areas.
• Annual community support and associate recognition programs.
• Advancement opportunities in a collaborative work environment.

Pre-hire Processes

Job offers are contingent upon passing a background check, drug screening, and reference check. Individuals hired into DOT-regulated positions must also pass a road test, driver’s record safety review, DOT physical, and past employer safety performance history review. The company retrieves driving records and conducts random drug testing in accordance with DOT policy.