Field Technician

Cable One/Sparklight Careers · Pocatello, ID · 2 wk ago

Full-time

About the Role

If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities, this Field Technician role at Sparklight (a Cable One brand) is an excellent career choice. The position offers an extensive training program with both one-on-one and group training classes, access to mentors, a company truck, and all necessary tools to perform the job. Uniforms, from hats to boots, are also provided.

Responsibilities

Install customer service drops or outlets in both residential and business properties to connect customers to services they love.
Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve problems from the customer’s equipment to the output of the first distribution amplifier.
Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
Proactively suggest upgrades of existing services and educate customers on their new or existing equipment.
Take on additional duties as needed to support the company’s purpose, brand principles, and organizational values.

Requirements

A good driving record and a valid driver’s license in the state you are applying.
Flexibility to work overtime and on-call as needed to meet customer demands.
Strong problem-solving skills and the ability to listen to customers while presenting solutions in a positive manner.
Ability to work in small and confined areas, lift up to 100 lbs., work on a ladder, and perform duties in all weather conditions.
At least 3 months of customer service or related experience and/or training (equivalent combination of education and experience is acceptable).
High school diploma or GED.
Regular and predictable attendance.
Intermittent travel throughout the region may be required; per diem is provided.

Core Competencies

Committed: Values each customer while working hard to retain their business and support communities.
Helpful: Delivers support in ways that are most useful to customers, addressing their needs with expertise, respect, and empathy.
Proactive: Anticipates customer needs and actively works to make their experience seamless, easy, and rewarding.
Personal: Knows customers well and tailors communications and interactions to meet their needs and expectations.

Benefits

Medical, dental, and vision plans that start on your first day of employment.
Life insurance for you, your spouse, and children.
Paid time off: 20 days (about 4 weeks) of PTO per year, plus holiday and personal/sick days.
401(k) with a 100% company match up to 5% of eligible compensation (match program starts on your first day).
Group legal plan with identity theft protection.
Tuition reimbursement (up to $5,250 in the first year) and the opportunity to earn credits toward an associate degree while at work.
Free cable and internet services for associates who live in a serviceable area.
Annual community support and associate recognition programs.
Advancement opportunities in a collaborative work environment.
$50 per diem provided for travel.

Job offers are contingent upon successfully passing background checks, drug screening, and reference checks. Individuals hired into DOT-regulated positions must meet additional requirements, including a road test, driver’s record safety review, DOT physical, and past employer safety performance history.