Field Technician

About the Role

If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities, this role offers an extensive training program with both one-on-one and group training classes. You will have access to mentors from across the company to ensure your success. Field Technicians are provided with a company truck, all necessary tools, and uniforms (from hats to boots).

Responsibilities

• Install customer service drops or outlets in residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve problems from the customer’s equipment to the output of the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades of existing services and educate customers on their new/existing equipment.
• Perform additional duties as needed to support company goals and values.

Requirements

• A good driving record and a valid driver’s license in the state you are applying.
• Flexibility to work overtime and on-call as needed.
• Strong problem-solving skills and the ability to present solutions in a positive manner.
• Ability to work in small and confined areas, lift up to 80 lbs., work on a ladder, and work in all weather conditions.
• At least 3 months of customer service or related experience and/or training (or an equivalent combination of education and experience).
• High school diploma or GED.
• Regular and predictable attendance.

Core Competencies

• Committed: Values each customer while working hard to retain their business and support communities.
• Helpful: Delivers support in ways most useful to customers, addressing needs with expertise, respect, and empathy.
• Proactive: Anticipates customer needs and works to make their experience seamless and rewarding.
• Personal: Tailors communications and interactions to meet customer needs and expectations.

Benefits

• 20 days (about 4 weeks) of PTO per year.
• Medical, dental, and vision plans starting on the first day of employment.
• 401(k) with a 100% company match up to 5% of eligible compensation (match starts on the first day).
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, and personal/sick days).
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 in the first year, increasing with tenure; opportunity to earn credits toward an associate degree while at work).
• Free cable and internet services for associates in serviceable areas.
• Annual community support and associate recognition programs.
• Advancement opportunities and a collaborative work environment.

Pre-Hire Processes

Job offers are contingent upon passing a background check, drug screening, and reference check. Individuals hired into DOT-regulated positions must complete a road test, driver’s record safety review, DOT physical, and past employer safety performance history review. The company retrieves driving records and conducts random drug testing in accordance with DOT policy.