Field Technician

About the role

If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities, Cable One is your next and final stop. This role offers an extensive training program with both one-on-one and group training classes. You will have access to mentors from across the company to ensure you are set up for success. Field Techs are provided with a company truck, all necessary tools, and uniforms from hats to boots.

Responsibilities

• Install customer service drops or outlets in both residential and business properties
• Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets
• Diagnose and repair reception performance issues, resolving all problems from the customer's equipment to the output of the first distribution amplifier
• Ensure proper upstream and downstream signal levels at each termination on the customer's premises
• Suggest upgrades of existing services and educate customers on their new/existing equipment
• Take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values

Qualifications

• Valid driver's license in the state you are applying and a good driving record
• Flexibility to work overtime and on-call as needed
• Problem-solving skills and ability to listen to customers and present solutions in a positive manner
• Ability to work in small and confined areas; lift up to 80 lbs.; work on a ladder; and work in all weather conditions
• At least 3 months of customer service or related experience and/or training (equivalent combination of education and experience also acceptable)
• High school diploma or GED
• Regular and predictable attendance is required

Core Competencies

• Committed: Values each customer while working hard to keep their business and support our communities
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy
• Proactive: Understands what customers need and actively works to make their relationship seamless, easy, and rewarding
• Personal: Knows customers well and tailors communications and interactions to address their needs and expectations

Benefits

• Medical, dental, and vision plans – start when you start
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days) – 20 days of PTO per year
• 401(k) – 100% company match up to 5% of eligible compensation (match program starts after 1 year of service)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year, increases with tenure)
• Earn credits toward an associate degree while at work
• Free cable and internet services to associates who live in a serviceable area
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

This response is AI-generated, for reference only.