Field Technician

About the Role

As our Network Technician, you’ll join a team dedicated to building and supporting high-caliber wireless network services in military housing. In this role, you will grow in your network support and engineering capabilities as you diagnose, maintain, upgrade, and repair a variety of networked products. Your technical and interpersonal skills are key, as you will be the Boingo representative with clients.

Responsibilities

• Diagnose, repair, and provide technical support for Wireless Access Points, Enterprise Switches, structured cabling, fiber optic cabling, and network hardware in MDU environments.
• Perform network maintenance to alleviate system outages, including distribution systems and hardware.
• Install and repair fiber distribution infrastructure.
• Provide quality service and customer support during field visits or dispatches.
• Participate in the installation and activation of building infrastructure, including wiring systems, fiber optics, data, and video electronics.
• Problem-solve with end-users and support the organization’s mission to deliver exceptional customer service.

Requirements

• At least 2 years of recent field experience in the installation of structured cabling (Fiber, Cat 5, Cat 6) and network equipment in commercial settings, including pulling, running, testing, and terminating.
• Prior experience in both mechanical and fusion splicing.
• Experience installing and supporting network equipment such as: VOIP, WAPs, cameras, CATV, Security Systems, IP Surveillance, card access, speakers, stereo, amenity systems, energy management systems, network servers, routers, switches, racks, or digital streaming media.
• Ability to work outdoors in all weather conditions. Weekend and night work will occasionally be required.

About Boingo

Boingo simplifies complex wireless challenges to connect people, businesses, and things. For 20 years, Boingo has been leading the way, pioneering first after first. With a vast footprint of Wi-Fi and cellular networks reaching more than a billion consumers annually, Boingo helps folks stay connected to the people and things they love. Our team is creative, collaborative, and on the leading edge of technology. Named among the Best Places to Work in LA 7 times, Boingo offers an incredible benefits package, including health, dental, vision, 401(k) match, unlimited vacation, 12 weeks of paid parental leave, and more. Boingo’s headquarters is at The Star, home of the Dallas Cowboys, offering perks like transportation, lunch, and gym reimbursements.