Field Technician

About the company

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. Bluebird is a dynamic, growing company with a collaborative team culture. This is a full-time, benefit-eligible position.

Responsibilities

• Receive, monitor, analyze, and resolve network problems in a timely manner with minimal oversight.
• Coordinate and perform new customer installations for wholesale, enterprise, and colocation customers, including structured wiring, NID installation, and the addition of pluggable cards and jumpers at Bluebird Fiber locations.
• Provide proper documentation of Bluebird Fiber’s network (site audits and inventory databases).
• Provide installation, test, and acceptance for nodes and colocation sites into Bluebird Fiber’s network.
• Support emergency restoration for aerial and/or buried fiber optic cable in Bluebird Fiber’s network.
• Provide emergency restoration support for Bluebird Fiber’s network equipment.
• Maintain Bluebird Fiber colocation facilities and report any observations of damage or violation.
• Provide 24x7 network coverage, including trouble tickets and alarm monitoring at a Tier I level.
• Adhere to the rotational on-call schedule to monitor, support, and dispatch as required.

Requirements

• Minimum of 1 year in telecommunications or equivalent technical training.
• College or technical degree preferred.
• Experience with private line broadband installation and maintenance.
• DS3/DS1 installation and maintenance.
• SONET/DWDM installation and maintenance.
• IP/MPLS fundamentals.
• Proficiency with test equipment (OTDR, OSA, DS1/3, and Ethernet).

Skills

• Willing to work day, evening, night shifts, overtime, call-ins, weekends, and/or holidays as required.
• Valid state driver’s license with a clean driving record.
• Self-motivated with the ability to make sound decisions with minimal supervision.
• Strong PC skills.
• Strong oral and written communication skills.
• Ability to multitask and maintain composure in a demanding work environment.
• Telecommunications equipment installation (Cisco or Alcatel Lucent preferred).
• Cisco or Alcatel Lucent IP certifications preferred.
• VOIP switching and maintenance preferred.
• Fiber optics splicing and maintenance preferred.
• SS7/STP support preferred.

Benefits

This is a benefit-eligible position.