Field Technician

About the company

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. Join an amazing team of telecommunication professionals at this dynamic, growing company.

About the role

This is a full-time, benefit-eligible position as a Field Technician. You will be part of a collaborative team working to meet organizational objectives and live the mission and values of Bluebird Fiber.

Responsibilities

• Receive, monitor, analyze, and resolve network problems in a timely manner with minimal oversight.
• Coordinate and perform new customer installations for wholesale, enterprise, and colocation customers, including structured wiring, NID installation, and the addition of pluggable cards and jumpers at Bluebird Fiber locations.
• Provide proper documentation of Bluebird Fiber’s network (Site Audits and Inventory Databases).
• Provide installation, test, and acceptance for nodes and colocation sites into Bluebird Fiber’s network.
• Support emergency restoration for aerial and/or buried fiber optic cable in Bluebird Fiber’s network.
• Provide emergency restoration support for Bluebird Fiber’s network equipment.
• Maintain Bluebird Fiber colocation facilities and report any observations of damage or violation.
• Provide 24x7 network coverage, including trouble tickets and alarm monitoring at a Tier I level.
• Adhere to the rotational on-call schedule to monitor, support, and dispatch as required.

Requirements

• Minimum of 1 year in telecommunications or equivalent technical training.
• College or Technical degree or equivalent, preferred.
• Experience with private line broadband installation and maintenance.
• Experience with DS3/DS1 installation and maintenance.
• Experience with SONET/DWDM installation and maintenance.
• Familiarity with IP/MPLS fundamentals.
• Proficiency with test equipment (OTDR, OSA, DS1/3, and Ethernet).

Skills and abilities

• Willingness to work day, evening, night shifts, overtime, call-ins, weekends, and/or holidays as required.
• Valid state driver license with a clean driving record.
• Self-motivated with the ability to make sound decisions with minimal supervision.
• Strong PC skills.
• Strong oral and written communication skills.
• Ability to multi-task and maintain composure in a demanding work environment.
• Telecommunications equipment installation experience, preferred (Cisco or Alcatel Lucent).
• IP Certifications, preferred.
• VOIP switching and maintenance experience, preferred.
• Fiber optics splicing and maintenance experience, preferred.
• SS7/STP support experience, preferred.

Benefits

This is a benefit-eligible position.