Field Technician

About the role

Installs, programs, repairs, and performs moves, adds and changes to CCTV, Access Control, Communications and Network systems in support of customer operations.

Aids in the development and certification of field technicians and technician apprentices. Assists management in the design of customer Networks, CCTV, Access Control, and Communications systems. Manages projects from a Field aspect when needed.

Responsibilities

• Assist in the Plans and manages installation, optimization and maintenance projects of CCTV, Access Control, Communications, and Network Systems
• Installs, troubleshoots and repairs, unassisted, all parts of CCTV, Access Control, Communications, and Network Systems
• Interprets technical manuals to learn correct settings and configuration for equipment to allow proper interfacing between different CCTV, Access Control, Communications, and Network Systems
• Interprets technical manuals and schematics to facilitate the proper repair and alignment of all CCTV, Access Control, Communications, and Network Systems, both electronic and mechanical
• Initiates and reviews work orders to move, change, install, optimize, repair, or remove CCTV, Access Control, Communications, and Network Systems, and associated infrastructure
• Interfaces directly with vendors, product groups, engineers, sales personnel, customers and management to resolve technical issues and customer outages and performs other technical support duties as required
• Trains, or assists in the training of, other technicians working toward higher levels of expertise
• Affords assistance in the design of special projects as required
• Performs modification and programming of CCTV, Access Control, Communications, and Network Systems equipment in accordance with customer’s requests
• Maintains a thorough working knowledge of current BlackHawk Datacom Standard Practices and assists in creating new or modifying existing standards when required
• Maintains a thorough understanding of communications technologies, including but not limited to; digital microwave, two-way radio communications, satellite, VoIP, Frame Relay, networking equipment, cabling, DC power systems, fiber optic networks and the interconnection of these systems
• Maintains a thorough understanding of CCTV technologies, including but limited to; Analog cameras, Networking/IP cameras, Wireless cameras, HD/UHD cameras, IR/Night vision cameras, Dome cameras, Bullet cameras, C-Mount cameras, PTZ cameras, Thermal image cameras, Motion cameras, DVR, and NVR’s
• Maintains a thorough understanding of Access Control technologies, including but limited to; Card readers, Smart locks, Key pads, and Electronic locks
• Maintains a working knowledge of customer base and the industries in which they operate
• Completes all BlackHawk Datacom Field Project Technician training and education requirements

Requirements

• Expert knowledge or ability required in these technologies/functions: Experience in CCTV, Access Control, and Alarm & Intrusion installation & programming Experience in Gate Operators Ability to determine the root cause of network malfunctions through analysis of symptoms then formulate and action plan to return systems to service Local and Wide Area Networking hardware Fixed Broadband Wireless Systems, licensed and unlicensed Terrestrial RF systems in frequencies between 30 MHz and 6GHz Telecommunications industry standards Voice over Internet Protocol Satellite Communications Technology Ability to lead other technical staff in the achievement of division goals Ability to train other technicians working toward higher levels of expertise

Skills

• Expert knowledge or ability required in these technologies/functions: Experience in CCTV, Access Control, and Alarm & Intrusion installation & programming Experience in Gate Operators Ability to determine the root cause of network malfunctions through analysis of symptoms then formulate and action plan to return systems to service Local and Wide Area Networking hardware Fixed Broadband Wireless Systems, licensed and unlicensed Terrestrial RF systems in frequencies between 30 MHz and 6GHz Telecommunications industry standards Voice over Internet Protocol Satellite Communications Technology Ability to lead other technical staff in the achievement of division goals Ability to train other technicians working toward higher levels of expertise

Qualifications

• Bachelor’s degree in Electrical Engineering, CCTV, Access Control, Telecommunications or similar program, or Associate’s degree in electronics, communications or similar program, or comparable military training, and five years direct experience as a Field Technician or equivalent combination of education and experience.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Pay

$22.00 - $28.00 per hour

Schedule

8 hour shift

Day shift

Work Location

On the road

Typical Start Time

8AM

Typical End Time

5PM