Field Technician

About the role

Aquila Technology is seeking a Field Technician to support one of the country’s premier defense research organizations. The Field Technician will work with an interactive, on-demand parallel computing system that uses large computing clusters to enable researchers to augment the power of desktop systems to process large sets of sensor data, create high-fidelity simulations, and develop entirely new algorithms. The group requires this position to help maintain and support the supercomputing hardware in our Lexington and Holyoke data centers.

Responsibilities

• Troubleshoot server hardware issues as related to RAM, Hard Drives, Processors, System boards, Power supplies, Network cards etc.
• Familiarity with Dell, HPE, or other commercial enterprise IT equipment
• Experience with iDrac, ilo, Bios, raid config, PXE, remote access
• Proficiency with the installation and repair of servers, switches, PDU’s and vendor RMA work flows
• Install new server hardware or other equipment by racking, cabling, and labeling equipment
• Experience working in a Data Center or Understanding of Data Center fundamentals
• Basic proficiency in Linux/Windows/MAC

Requirements

• Must Have 1 years Configure, troubleshoot, and maintain desktop and server-grade hardware
• Must Have 1 years General Hardware
• Must Have 1 years Diagnose and Troubleshoot Issues
• Must Have 1 years Technical and Desktop Support
• Must Have UNIX platform, OSX, Cisco IOS

Nice to Have

• Must Have Degree Level: Bachelor’s Degree
• Hardware1G – 100G ethernet protocol realization
• Experience with optical communications hardware
• Hardware Accelerators
• Hardware: Intel/AMD, Cisco, Sun/Oracle, Dell, Apple, EMC, NetApp

Qualifications

• Must Have Minimum Experience: 1+ years of technical experience in the industry
• Must Have Reliable transportation – travel 60% to Holyoke, MA

Benefits and Perks

• PTO – 15 days (vacation/sick)
• 10 paid holidays – 6 standard (New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas) – 4 floating holidays prorated based on your day of hire: 1.5 paid days, or 12 hours, for approved volunteer work
• 1 week of paid maternity/paternity LOA after 1 year of Full-time employment
• Tuition & Training Reimbursement– 5K annually for pre-approved, Eligible full-time team members who have completed a minimum of six (6) months of employment may apply for tuition reimbursement for approved, job-related courses taken through an accredited college or university.
• Company match on employee contribution: $1/$1 up to 3%, then .50 cents / $1 for 4th and 5th %s
• Full vesting from day one
• 401K with Fidelity – Eligible to participate following 90 days of employment. Company match does not apply to catch-up contribution
• Cell Phone & Internet Reimbursed up to $150 monthly to cover cell phone, data, and home internet expenses.
• Buy Your Own Device (BYOD) – Team members are eligible for reimbursement of up to $1,500 every three (3) years for the purchase of electronic equipment used to access corporate services.

Interview Process

The interview process will begin with an initial telephone screen; advance to video conference and may consist of a panel interview.

Work Location

Hybrid. Assignments may be a combination of on-site and remote place of performance. Must be within 100 miles from Lexington, MA