Jobs · Customer Service · Texas

Field Technician

Aquaria · Austin, TX · 3 mo ago
HybridCustomer Service$55k–$65k/yrFull-time

About Aquaria

Aquaria is pioneering atmospheric water generation technology — machines that pull clean drinking water from the air. We're on a mission to help America achieve water independence and combat water scarcity.

Core Responsibilities

  • Service Call Resolution: Diagnose and resolve customer issues, perform end-to-end health checks, and confirm the unit is in good overall shape.

  • Preventative Maintenance: Inspect machines, clean components, replace filters, and ensure optimal unit operation.

  • Post-Installation Machine Support: Assist with commissioning new unit installations, including electrical, plumbing, and refrigeration connections.

  • Documentation and Reporting: Use basic AI tools for efficient documentation and record-keeping.

  • Safety and Compliance: Follow safety protocols and regulations, including proper refrigerant handling and electrical work.

Required Qualifications

  • EPA Section 608 Certification: Required for refrigerant handling and compressor work.

  • Refrigeration Experience: Required. Understanding of sealed systems, compressors, and refrigerant circuits.

  • HVAC Certification: Strongly preferred.

  • Experience Driving a Forklift: Strongly preferred. Valid Driver's License and reliable transportation required for occasional day trips to customer sites.

  • Proficiency with hand tools, power tools, and a digital multimeter.

  • Ability to read and interpret technical drawings, wiring diagrams, and service manuals.

Bonus Qualities

  • Experience working with R410A.

  • Natural Curiosity: Passionate about learning specialized refrigeration equipment.

  • Resourcefulness: Figure things out independently before seeking help.

  • Coachability: Willingness to adopt AI tools for reporting and record-keeping.

  • Computer-Native: Comfortable using basic apps and sharing media.

  • Problem-Solver: Strong analytical and troubleshooting abilities.

  • Team Player: Excellent communication and interpersonal skills.

  • Adaptability: Flexibility in a fast-paced startup environment.

Desired Qualities

  • Desire to learn and coachability for learning new tools and processes.

  • Comfort with basic AI tools for reporting and record-keeping.

  • Strong analytical and troubleshooting abilities.

  • Excellent communication and interpersonal skills.

  • Flexibility in a dynamic startup environment.

Benefits

  • Compensation: $55,000 - $65,000 annually, depending on experience and qualifications.

  • Benefits: Comprehensive health, dental, and vision insurance.

  • Tools Included: Company-provided tools and diagnostic equipment.

  • Paid Time Off: Generous PTO and holidays.

  • Leadership and managerial growth opportunities.

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