Field Technician

About the role

We are seeking two Desktop Support Technicians to provide onsite IT support for a large-scale infrastructure and construction project. These individuals will serve as the first line of support for end users, assisting with workstation deployments, hardware troubleshooting, new hire onboarding, and day-to-day technology support across multiple office locations.

Responsibilities

• Provide on-site desktop support for employees and project personnel
• Set up and deploy new workstations, laptops, mobile devices, and peripherals
• Troubleshoot hardware, software, connectivity, and login-related issues
• Serve as the first point of contact for technology support requests
• Aid with new employee onboarding, workstation setup, and account access
• Support Windows-based environments, Apple devices, and common office technologies
• Cook up with remote IT teams to escalate and resolve technical issues
• Manage basic inventory and deployment of IT equipment
• Aid with badge provisioning and access-related tasks as needed
• Deliver a high level of customer service and white-glove support to end users

Requirements

• Experience providing desktop, help desk, or technical support
• Strong troubleshooting and problem-solving skills
• Familiarity with Windows operating systems and PC hardware
• Experience supporting laptops, desktops, mobile devices, and peripherals
• Strong customer service and communication skills
• Able to work independently while collaborating with a larger support team
• Professional demeanor and customer-facing experience

Preferred Qualifications

• Experience with ServiceNow or a similar ticketing platform
• Basic networking knowledge
• Exposure to iOS device support
• Experience performing desktop deployments and hardware installations
• Basic scripting or automation experience

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We also offer an ESPP (employee stock purchase program), a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.