Field Technician

About the role

AEM (Advanced Environmental Monitoring) is the global leader in innovative mission-critical weather, wildfire, and water monitoring and intelligence solutions. We aim to be the world’s essential source for environmental insights—enabling decisive action and positive outcomes for our customers and their constituents. Our family of innovators offers world-class hydrometeorological technologies and services, including sensors, dataloggers, telemetry, and advanced analytics and software. Our technology and services empower communities and organizations to survive—and thrive—in the face of escalating environmental risks.

This position will monitor, maintain, integrate, install, troubleshoot, and repair AEM environmental products and systems, reporting to the Field Service Supervisor.

Responsibilities

• Monitor, maintain, integrate, install, troubleshoot, and repair AEM environmental products and systems.
• Troubleshoot various systems via onsite field work or customer phone support.
• Communicate effectively and professionally, both internally and with customers, to ensure work objectives are met and issues resolved in a timely manner.
• Apply data integrity standards to ensure timely entry, accuracy, and consistency of data in any system or digital tool that stores, processes, or retrieves data.
• Ensure all project documentation is consistently maintained to reflect accurate project status.
• Follow defined standard operating practices and procedures.
• Perform on-site responsibilities including outdoor work such as climbing ladders and traversing rooftops to install new equipment, replace faulty equipment, increase equipment height, upgrade masts/mounting brackets, install guy wire, repair/replace cables, install conduit in small trenches, and relocate equipment.
• Provide remote technical support for customers.
• Provide guidance to clients on function, usage, and operation of products.
• Analyze consistency, completeness, and accuracy of collected data to ensure system reliability.
• Develop and execute territory service plan according to strict timelines to ensure optimal network operations.
• Schedule jobs, prepare inventory, and travel to sites.

Requirements

• Two years technical degree or 1-3 years’ experience as an installer of mounting hardware, sensors, cables, masts, antennas, satellite dishes, or network equipment.
• “Can do” attitude and willingness to do whatever it takes to get the job done, often under strict deadlines and harsh conditions with extended travel.
• Strong attention to detail and a passion for data related to meteorology, environmental monitoring, flood warning, wildfire, and public safety.
• Proven operation and proper use of common hand and machine tools.
• Previous experience with construction skills, such as concrete foundation work, conduit, masonry, trenching, and general road construction work.
• Proven operation and proper use of digital multi-meters, oscilloscopes, and other electrical diagnostic tools.
• Knowledge of manual or automated environmental sensors and dataloggers used in hydrology, water quality, or meteorology.
• Knowledge of DC circuits and basic circuitry analysis calculations.
• Ability to prioritize and delegate tasks.
• Ability to rapidly analyze and troubleshoot issues using sound methodologies.
• Ability to troubleshoot problems (in less than perfect environmental conditions) related to RF, electronics, poor hardware configurations, telemetry, and various meteorological sensors.
• Ability to read electrical schematics and wiring diagrams.
• Construction skills: concrete foundation work, conduit experience, masonry, trenching, and structures preferred.
• Experience with RF environments, cellular/satellite telemetry, or other data collection platforms is preferred.
• Demonstrated complex problem-solving ability and sound judgment.
• Ability to manage time efficiently to meet both client and company needs.
• Excellent oral and written communication, leadership, and interpersonal skills.
• Excellent organizational and retention skills with the ability to accurately and concisely report daily and weekly progress.
• Demonstrated competency with Microsoft® Windows® software products.
• Demonstrated knowledge and experience with ERP software systems, preferably NetSuite and/or Salesforce.
• Ability to work on, around, over, and under fixed equipment and to work at heights from lifts and ladders.
• Physical demands include extensive walking, lifting and carrying heavy weighted materials (up to 50 lbs.), bending over to record field data, lifting, and transporting equipment by hand.
• Ability and willingness to work in adverse weather or temperature conditions, hazardous environments, confined spaces, and on uneven terrain.
• Ability to work on and around water, lakes, rivers, and dams.
• Ability to wear and work in personal protective equipment.
• Valid passport and driver’s license.
• Ability to work overtime or weekends when required to complete projects.
• Ability and willingness to travel, both domestically and internationally.

Preferred Experience

• Background in Meteorology.

Additional Information

This is a remote opportunity that can be done from anywhere in the designated coverage area of the continental United States. Must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, TNs, or current H-1B visa holders will not be considered. H1-B and green card sponsorship is not available for this position.

Benefits

• Medical, Dental, Vision
• Life Insurance
• Short-Term & Long-Term Disability
• 401k match of up to 3%

Pay

A reasonable estimate of the current salary range for this position is $25.00 - $29.00 per hour.