Field Technician 3

About the role

Under the direction of the OSP Locate Supervisor, this Field Technician 3 position provides coverage for a designated region of North Carolina, specifically the Charlotte and Western NC area. The role involves locating and protecting MCNC fiber‑optic underground utilities (and other utilities as required) by visually inspecting predefined construction areas, reading and interpreting utility maps, and determining the presence of underground utilities belonging to MCNC or other providers.

Responsibilities

• Use special electronic equipment to correctly, safely, and efficiently locate all MCNC buried fiber optics within prescribed accuracy limits.
• Thoroughly search for underground utilities in a designated area, accurately marking the location, completing necessary documentation, and photographing each locate.
• Ensure all grounds are bonded back to the ground rod before leaving a locate.
• Travel to and perform damage investigations.
• Verify the fiber is locatable after new installs and trouble locates have been turned back over to MCNC.
• Receive and respond to excavation notices during normal and after‑hours in accordance with established time requirements.
• Use a computer or other devices to receive, document, and close out excavation notices, both during normal hours and after hours.
• Effectively communicate with excavators, utility representatives, and company personnel regarding underground facilities.
• Inform the supervisor of any trouble locates or tickets going past due.
• Act as a floating resource across the state to support or provide senior‑level guidance to other locators.
• Assist in difficult locate jobs, damage resolution, fiber route maintenance, and repairs as needed.
• Complete other duties as assigned by supervisor or management team members.

Qualifications

• 5‑10 years of fiber optic locating experience.
• 2+ years of fiber optic construction/repair preferred.
• Strong experience with the NC811 system and ticketing software.
• High School Diploma or GED; equivalent professional experience may be considered in lieu of a diploma.
• Successful completion of the company‑provided Locate Technician training program and passing of all required testing.
• Adherence to all OSHA, state, city/municipality safety requirements.
• Ability to interact with the public, customers, contractors, and utility representatives.
• Must wear protective footwear and clothing while on the job.
• Must be able to lift 50 lbs.
• Must be able to work outdoors and drive in all types of weather.
• Must be able to sit, drive, stand, and walk for extended periods of time.
• Keep vehicle and equipment clean and presentable.
• Perform light excavation with a shovel to expose buried utilities when necessary.
• Operate company vehicles safely and maintain a professional appearance.
• Perform manhole entry using assigned equipment and safety devices