Field Technical Support

Not all engineering happens in a workshop. Sometimes it's on a ranch, troubleshooting technology that's changing the future of farming. We're looking for a Field Technician to join eShepherd and support virtual fencing technology that's transforming livestock management across North America.From diagnosing connectivity issues and troubleshooting hardware, to supporting installations and working directly with ranchers, you'll be at the frontline of a technology platform now used in more than 20 countries. What makes this role different?Your customers are ranchersYour territory spans some of North America's most iconic ranching regionsYour work covers hardware, electronics, firmware and connectivityYour office could be a ranch one day and a remote support session the nextYour field insights help shape future product developmentYou'll:Troubleshoot technical issues remotely and on-ranchSupport installations, maintenance and customer trainingInvestigate hardware, firmware and connectivity challengesBuild trusted relationships with ranchers and rural contractorsTranslate complex technical issues into practical solutionsWork closely with Product, R&D and Engineering teams to improve future releasesHelp drive greater customer adoption and success We're looking for someone who:Loves solving technical problemsEnjoys working directly with customersIs equally comfortable with hardware and softwareTakes ownership and follows problems through to resolutionCan explain technical concepts in simple, practical languageThrives in a hands-on, fast-moving environment Why eShepherd?At eShepherd, we're redefining livestock management through virtual fencing technology used by producers around the globe.You'll join a growing AgTech business backed by Gallagher's 88+ years of agricultural innovation, combining the energy of a scale-up with the support of a global organisation. Why this role mattersEvery issue you solve helps keep a ranch operating.Every insight you uncover helps improve the product.Every improvement helps shape the future of farming. If you're technically curious, customer-focused and would rather be solving real-world problems in the field than sitting behind a desk all day, we'd love to hear from you. Applications will be reviewed as they are received, and the role may be filled before the closing date.