Field Tech I

About the role

The Nexus Water Group team is seeking a Field Tech I to join their team. This position is responsible for the accurate and timely reading and recording of water meters to facilitate customer billing; to identify water meter equipment problems; and to perform minor water meter and/or system maintenance.

Responsibilities

• Maintain accurate and up-to-date records.
• Document customer interaction and Field Activities in CC&B.
• Act as liaison between the customers and customer service personnel for problem/complaint resolution.
• Respond to customer inquiries regarding meter reading schedule, billing, how meters are read and other customer service related matters.
• Provide on-site customer communication.
• Aid in maintaining mechanical, electrical and piping systems for area water/wastewater facilities, collections and distribution systems.
• Constant, independent travel daily between worksites on Company time.
• Work On-Call in rotation as scheduled; respond to emergency situations as required.

Additional Responsibilities

• Perform minor meter maintenance and repair duties.
• Walk 5 – 10 miles per day over established route, reading between 200 and 1200 meters per day and records volume used by residential and commercial customers.
• Determine consistency of meter readings; report unusual cases of water usage to supervisor.
• Inspect meters and connections for defects, damage and unauthorized connections; ensure meters are registering properly.
• Indicate irregularities on forms for necessary action by servicing department.
• Turn off service for non-payment of charges in vacant premises, or on for new occupants.
• Aid in ordering parts and job costing.
• Aid in the installation and disconnection of water meters and sewer services.
• Perform other related duties as assigned.

Requirements

• Requires at least 2 years of mechanical work experience.
• High school Diploma or GED.
• Maintain a valid driver's license.

Qualifications

• Must maintain a valid driver's license.
• Water meter reading experience preferred.
• May be in process of obtaining Distribution and/or Collections Systems certificate or first-level plant operating license.

Physical and Technical Skills

• Ability to frequently perform moderate to heavy physical demands, including lifting (75 lbs.), walking (10+ miles daily), climbing and mechanical repair.
• Ability to read meters, charts and gauges and accurately maintain records of plant operations.
• Ability to read and comprehend written technical information and to communicate clearly and effectively, both verbally and in writing.
• Ability to review, classify, categorize, prioritize and/or analyze data.
• Ability to perform mathematical equations to determine chemical doses required for flow rates and proper treatment.
• Ability to establish and maintain effective working relationships with the general public, co-workers and regulatory agencies.
• Familiarity with computer applications MS Word, Excel and utilizing tablet and mobile device; ability to learn internal software programs.
• Ability to operate, maneuver and/or control the actions of equipment, machinery, tools and/or materials used in performing essential functions.

Work Environment

• Extreme physical demands, including lifting (75 lbs.), walking (10+ miles daily), climbing and mechanical repair.
• You will be expected to work in all weather conditions: rain, snow, extreme heat and cold, etc; you may encounter various potential hazards in the field.

About Our Company

We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law. We are an E-Verify participating employer.