Field Tech I

Responsibilities

• Diagnose, troubleshoot, and repair small engines, agricultural, turf, and construction equipment.
• Perform field service repairs safely, efficiently, and professionally.
• Operate diagnostic tools and software to identify issues and recommend solutions.
• Maintain strong communication with customers, providing updates and support throughout repairs.
• Ensure all work meets high-quality standards and manufacturer specifications.
• Accurately complete service documentation, repair orders, and time logs.
• Maintain a clean and organized work vehicle, as well as an inventory of necessary tools and parts.
• Collaborate with parts and service teams to ensure timely job completion.
• Occasionally perform repairs in the shop as needed.
• Serve as a knowledgeable and professional representative of the company in the field.

Qualifications

• 4–6 years of diesel mechanic experience in a shop or field setting.
• Strong mechanical, electrical, and hydraulic troubleshooting skills, with the ability to read schematics and technical manuals.
• Proven knowledge of methods, materials, tools, and techniques used in the repair of John Deere equipment.
• Able to assemble, maintain, and perform field service functions independently.
• Must own and maintain a full set of tools.
• Proficient in using diagnostic software and computers for equipment repair and analysis.
• Strong customer service skills with a professional, customer-first attitude.
• Excellent oral and written communication skills.
• Strong organizational skills, attention to detail, and effective time management.
• Able to work a varying schedule/shift and respond to after-hours calls as needed.

Preferred

• 4–6 years of direct experience servicing John Deere equipment.
• Prior field service experience with agricultural or construction equipment.
• Familiarity with dealership service processes and customer-facing roles.

Compensation and Benefits

Compensation is competitive and based on skill level, experience, and knowledge. The salary range is USD $32.00 - USD $42.00 /Hr.

The compensation package includes:

• Profit Sharing Bonus Program
• 401(K) with 4% Company Match
• Medical, Dental, Vision & Life Insurance
• Paid Time Off, Sick Time & Company Holidays
• Tuition Reimbursement & Apprenticeship Sponsorship
• Technician Incentive Program
• Employee Assistance Program (EAP)
• Boot Voucher & Technician Tool Account
• Company Vehicle (for qualifying roles)
• Training through John Deere University
• Eligible to join the John Deere Credit Union
• Advancement Opportunities

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.