Field Tech

About the role

Virtucom is actively looking for entry level field techs. Come join a team of hard workers that are dedicated to our mission of combining the newest technology with education. Virtucom is growing fast in our region as well as the Midwest and Texas. Our field techs are one of the faces of the company, as they are interacting with school personnel to ensure their technology is functioning properly. The techs work on the company's projects daily at their assigned school site.

Requirements

• Provide Level I technical support for hardware and software including workstations, laptops, netbooks, tablets, and personal and network printers/copiers
• Support in and out of warranty devices
• Communicate technical information to both technical and non-technical personnel
• Pursue IT manufacturer repair certifications as needed (Lenovo, HP, etc)
• Support projects/team members throughout the district on an as-needed basis
• Perform Warehouse Duties if selected such as, deliveries, prepping computers for distribution, device repair of out of warranty devices, etc

Desired Skills & Experience

• Understanding of computers and basic networking skills
• Strong verbal and written communication skills
• Basic knowledge of Windows 10, Windows 11 ChromeOS, and MacOS
• HP repair certifications preferred
• IT background preferred
• Must pass a background check

Schedule

8 am-4 pm is typical, however, hours may vary based on your school site's needs.

Benefits

• Great health insurance starting on the 1st of the month after your start date. Choose from three plans with varying deductibles, including HSA and FSA options
• Affordable Vision, Dental, Life, Disability, Accident, and Hospital Indemnity plans
• Paid vacation, sick, and personal days

Pay

$15 - $18 / hour