Field Tech

Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Serve as an in-field representative for the dealership to provide service solutions with a strong work ethic, minimal supervision, and clear communication.

Responsibilities

• Perform diagnostics and repairs on John Deere equipment and technology in the field
• Maintain accurate inventory of parts kept in stock on service vehicle
• Mentor Service Technician and Apprentice Technicians
• Identify and communicate solutions for customer service opportunities
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and timely submittal of information
• Participate in Service EDUCATE Training programs required for skill and knowledge development
• Operate and maintain vehicles, tools, and equipment required to perform job responsibilities
• Maintain a clean work area and perform work in a neat and orderly fashion
• Follow all safety rules and regulations in performing work assignments
• Maintain current knowledge of John Deere and competitive products

Requirements

• 5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures
• Experience with mechanical, electrical, and hydraulic systems used in off-road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™ or other computer-based diagnostic repair tools preferred
• Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Adequate toolset to perform job responsibilities
• Ability to lift at least 75 lbs repeatedly
• High School Diploma, GED, or equivalent experience required; Associate degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred
• Must be authorized to work in the United States
• All positions require pre-employment screening

Benefits

• Medical, dental, and vision coverage
• Matching 401-K retirement plan
• Variety of other optional benefits