Field Tech Associate - Decatur

About the Role

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Technician to join our team in Decatur, GA., USA. Field Tech Associate (391271) Location: Client site in Decatur, Georgia

Responsibilities

• Applicants must have active driver’s license and vehicle
• Travel between sites is required. Mileage is reimbursed.
• Windows troubleshooting and reimaging are required
• Execute service delivery by performing Installs, Moves, Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide.
• Coordinate with client end users on expectations, schedule of availability, process and procedures
• Meet Service Level Agreements on all services performed
• Update system of record for delivery Incidents and Requests
• Update asset management information for assets receiving services
• Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plans
• Utilize advanced tools and technical knowledge to remediate incidents and conduct installs
• Escalate to Field Services Supervisor issues that globally impact the end user environment
• Continuously improve both individual and team technical skills and through knowledge share

Requirements

• 1+ years’ experience in End user support-Desktop support-ITSM - Incident, Request and IMAC
• 1+ years’ experience in Desktop support-standard applications like Word, Excel, PowerPoint, Adobe Acrobat, Flash player etc. and customized customer applications
• 1+ years’ experience in Hardware that included Video conference, Standard Desktop and laptop, Printer, Scanner, Des