Field Systems Engineer

About the role

Viken Detection is a leading provider of advanced analytical and security detection solutions. We are seeking a highly motivated Field Systems Engineer to support the deployment, troubleshooting, integration, and performance of our advanced detection systems. This role serves as a key technical bridge between customers, service, operations, and engineering teams, ensuring our products perform reliably in both field and customer environments.

Key Responsibilities

• Install, configure, test, and commission Viken products at customer sites.
• Perform advanced troubleshooting of hardware, software, networking, and system-level issues.
• Conduct root cause investigations and document findings, corrective actions, and recommendations.
• Support product validation, verification testing, and field acceptance activities.
• Collaborate with Engineering and Operations teams to improve product performance, reliability, and serviceability.
• Provide technical support to customers, distributors, and service partners through onsite and remote assistance.
• Create and maintain technical documentation, service procedures, test reports, and troubleshooting guides.
• Support product upgrades, demonstrations, beta testing, and new product introductions.
• Aid Manufacturing and Engineering teams with system builds, testing, and engineering change implementation when required.

Requirements

• Bachelor's degree in Engineering, Computer Engineering, Electrical Engineering, Electronics Technology, or a related technical discipline.
• 3+ years of experience in systems engineering, field engineering, technical support, product support, or a related role.
• Experience troubleshooting complex electromechanical systems.
• Strong analytical and problem-solving skills.
• Experience performing root cause analysis and implementing corrective actions.
• Ability to work independently in customer-facing environments.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and technical documentation tools.
• Ability to travel internationally up to 25-30%.

Preferred Qualifications

• Experience with x-ray systems, imaging systems, analytical instruments, industrial automation, or other complex technical products.
• Experience supporting hardware/software integrated systems.
• Familiarity with networking fundamentals, embedded systems, or firmware-based products.
• Experience using Salesforce, Jira, Confluence, or similar platforms.
• Spanish language proficiency.

Additional Information

This role is based in Burlington, MA. We are seeking local candidates, as relocation assistance is not available. Work Authorization: Applicants must be authorized to work in the U.S. on a full-time basis. We are unable to provide visa sponsorship for this position currently.