Field Systems Channel Operations Support Specialist

Elevate your career by becoming a vital connector in our sales and dealer ecosystem, driving efficiency and seamless ordering processes across global operations. Join a dynamic team dedicated to removing friction, optimizing fulfillment, and delivering outstanding operational support to empower our global business partners.

About Us

Trimble Field Systems develops hardware, software and services that connect the site to the office for key industries around the world, including civil construction, surveying, mapping, automotive, marine, utilities and more. Leveraging decades of expertise and a commitment to driving innovative breakthroughs, we offer solutions that drive digital transformation across your field operations.

Responsibilities

• Providing day-to-day support to sales and dealers for ordering:
  • Maintaining and providing solutions to incoming Salesforce cases.
  • Discount and trade-in approval management.
  • Trade-in process facilitation and tracking.
  • Credit hold communication & resolution support.
  • Key account transaction support as needed.
  • Direct customer transaction support as needed.
  • Any other channel ops requests that come in from dealers.
• Managing discount approval requests from beginning to end and maintaining discount approval forms in the areas of pricing.
• Working with dealers to resolve ordering issues that prevent timely booking & fulfillment.
• Maintaining account and contact information related to business systems access.
• Dealer Administration:
  • Ongoing dealer account and contact data management.
  • New dealer and employee onboarding coordination.
  • Dealer termination and offboarding coordination.

Travel Requirements: Up to 1% travel.

Success Metrics

• Daily management of the channel ops case queue in Salesforce (or other tools that may be introduced over time), with a goal to respond with a first outreach to all new items in the queue within a business day.
• Timely response and resolution time to sales and dealer requests leveraging a consistent process and accurate data.
• Adherence to the process and policies.
• Objectively measured improvements in key processes associated with ordering and fulfillment — with specific metrics and time frames to be defined.
• Close working relationships with key stakeholders, including sales, finance, the business, dealers, as well as other team members within the Field Systems Sales Operations & Channel Enablement team.

Requirements

• A solid understanding of Trimble’s ordering and fulfillment processes and policies.
• Solid written and verbal communication skills with an ability to clearly communicate across the organization, including senior leadership.
• Well organized.
• Strong service mindset.
• Accountable.
• A desire to leverage new efficient and scalable processes combined with an open-minded approach towards always doing it better.
• Curiosity and listening skills with an ability to manage multiple inputs and opinions.
• Motivated with an ability to handle ambiguity and maintain a positive mindset.
• Solid knowledge of Google Suite (Mail, Docs, Sheets, Slides, etc.) and Microsoft Office (Word, Excel, PowerPoint) as well as Salesforce and DOMO.

Preferred Qualifications

• Hold a global outlook and create an inclusive environment that embraces cultural differences.
• Evangelize the vision for Field Systems to drive channel excellence.
• Engage:
  • Be curious and humble by asking questions and striving to understand before responding.
  • Value, solicit, and respect others’ ideas and knowledge.
• Achieve:
  • Passionate about delivering results that support the business.
  • Set high standards and continually raise the bar.
  • Use positivity, initiative and perseverance to remove barriers and complete tasks.

Logistics

Location: Westminster, CO, Onsite

Why You'll Love Working With Us

• Real-World Impact: At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive impact. Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Pay

Hiring Range: $78,400.00–$107,900.00 (Salary)

Bonus Eligible: Yes

Commission Eligible: No

Benefits

• Comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses.
• Paid Parental Leave.
• Employee Stock Purchase Plan.