Field Ops Support Specialist

Core Responsibilities

• Own assigned service tickets from dispatch through completion, ensuring: Timely resolution, Accurate status updates, Clear, detailed documentation in the field operations system
• Perform on-site troubleshooting, inspections, and follow-up to verify quality and closure
• Escalate issues appropriately and communicate progress to internal stakeholders
• Conduct pre-arrival and routine property inspections to ensure homes meet brand and quality standards as assigned
• Support maintenance and housekeeping operations through: Punch list execution, light maintenance tasks, quality assurance checks, deliver and install supplies, amenities, linens, and equipment as needed
• Track and manage field inventory (linens, amenities, supplies, equipment) as needed
• Cook up deliveries and returns with vendors and internal teams
• Partner closely with: Logistics Coordinators and Managers on tickets and resolutions, Property Managers on property needs and priorities, Guest Services on in-stay issues requiring ticket resolution, Onboarding on new home readiness, Revenue and Marketing on photo readiness and listing standards, Coordinate with third-party vendors to ensure work orders are completed to standard and on time (in coordination with the assigned Property Manager)

Documentation & Systems

• Maintain accurate records in field operations software, including: Work performed, Photos and inspection results, Inventory usage, Vendor activity
• Follow established SLAs and escalation protocols

General Support

• Support seasonal surges, emergency response, and special projects
• Provide cross-coverage across markets or teams as needed

Skills & Qualifications

• High school diploma or equivalent required
• 1+ years of experience in field operations, maintenance, housekeeping, logistics, or hospitality preferred
• Strong organizational skills and ability to manage multiple tickets and priorities
• Comfortable working from mobile apps, ticketing systems, and property management software
• Detail-oriented with a strong commitment to documentation and follow-through
• Physically able to lift up to 50 lbs and perform field-based tasks
• Reliable transportation and valid driver’s license
• Flexible schedule including weekends, holidays, and on-call support as needed
• Professional, service-oriented, and able to work independently while collaborating across teams

Workplace Environment & Physical Requirements

• Ability to work in properties requiring walking, climbing stairs, and physical assessment
• Ability to move freely and lift up to fifty (50) pounds without assistance
• Valid driver’s license and reliable transportation and ability to conduct in-market property visits regularly
• Available for evening/weekend inspections, calls, or property emergencies
• Primarily market-based role with combination of office and field work