Field System Manager

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.

About the role

This role is for an Onsite System Manager position located at Marine Corps Air Ground Combat Center Twentynine Palms, responsible for the maintenance and technical support for a large-scale LMR (Land Mobile Radio) system. The ideal candidate will have experience in both IT System Administration as well as specialized knowledge of Motorola ASTRO 25 systems. The standard schedule is Monday through Friday, 8:00 AM to 5:00 PM, with minimal travel (under 10%) but occasional required support during off-hours for critical events.

Responsibilities

• Serve as the primary support for LMR Zone Core equipment, including servers, network switches, routers, workstations, and storage devices.
• Manage and execute planned system maintenance and patching activities, including coordinating necessary reboots.
• Ensure the successful transmission and receipt of backups between critical servers and Backup and Recovery (BAR) servers.
• Provide daily (business days) first-level troubleshooting and case management: tracking, reviewing daily reports, following up, and documenting cases thoroughly for sustainment reporting.
• Offer specialized technical assistance across all aspects of the Motorola ASTRO 25 LMR system, including:
  • ASTRO 25 and Project 25 technology, Advanced Encryption Standard (AES) encryption.
  • Capacity management, Over-The-Air-Rekeying (OTAR) operations.
  • Dispatch console systems and Project 25 subscriber radios.
  • System fleet-mapping, historical/system/patching reports, and applicable database operations.
• Maintain, program, optimize, troubleshoot, and repair radio repeaters and dispatch/communications consoles for both trunked and conventional LMR systems.
• Assist with and track system integrations and modifications originating from the Master Site.
• Support remote site work (e.g., discoveries, core updates), including validating efforts, clearing alarms, and ensuring full functionality testing by remote field teams.
• Identify, validate, and track all hardware changes related to cases, ensuring detailed case notes include Motorola and third-party model/part numbers, serial numbers, and IUID numbers.
• Provide administrative reports in support of recurring/non-recurring contracts and furnish one-time reports as requested by management, the Program Manager, Quality Manager, or Configuration Manager.
• Execute any other tasks or responsibilities assigned by the Field Service Manager or Program Manager.

Requirements

• Deep understanding of Motorola Solutions P25 Trunking Network Systems.
• Solid working knowledge of Motorola radio systems and their application.
• Solid working knowledge of Radio Frequency (RF) theory.
• Excellent knowledge and demonstrated proficiency in using hardware and software tools for both RF and Networking equipment.
• High school diploma.
• 4+ years experience as a Systems Technician, Field Technician, Network Engineer or System Manager or similar technical experience.
• U.S. citizenship is mandatory.
• Must be legally authorized to work in the U.S. indefinitely (no employer sponsorship is available).
• The ability to successfully obtain and maintain a U.S. Government security clearance is a condition of continued employment, requiring the completion of a Standard Form 86 (SF-86) and obtain the CompTIA Security+ certification or equivalent within the first 6 months of employment.
• Required background clearance(s) as mandated by government customer(s) must be obtained.
• A valid driver's license without traffic violations is required.
• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Qualifications

• The ability to successfully obtain the CompTIA Security+ certification or equivalent within the first 6 months of employment.
• Proficiency in using MS applications, Google Workspace, and relevant software tools.

Skills

• Excellent communication skills (both oral and written English) for documentation and customer interaction.
• Strong interpersonal skills and the ability to work effectively in a team environment.
• Ability to solve customer problems quickly, particularly during stressful situations.
• Strong self-management skills; self-motivated and capable of performing with indirect supervision.
• High sense of urgency, strong work ethic, results-oriented approach, sound judgment, and effective problem-solving abilities.
• Must be able to exercise flexibility as situations warrant.
• Expertise in communication systems, including the ability to interface directly with customer technical representatives and provide (or coordinate) necessary technical support.

Pay

Target base salary range: $80,000 - $85,000 USD. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Schedule

Monday through Friday, 8:00 AM to 5:00 PM, with minimal travel (under 10%) but occasional required support during off-hours for critical events.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave