Field Svc Technician II

About the role

Canon USA seeks a field service technician to diagnose and repair mechanical, software, network, and system failures, maintain product knowledge, provide on‑site maintenance, maintain technical documentation, mentor junior technicians, and resolve escalated technical or customer‑service issues.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on‑site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide solutions for escalated technical and/or customer‑service‑related problem areas for any territory requested.

Requirements

• High school diploma, GED, or equivalent experience.
• 1–2 years of related experience.
• Basic understanding of internet environments.
• Ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Valid driver’s license and acceptable driving record (travel required).
• Ability to work in a 24/7 environment with shift work and on‑call rotations.
• Ability to obtain any required security or customer clearances.
• Ability to lift 50 pounds and be active >50% of the time (walking, standing, stooping/kneeling).
• Compliance with customer policies, which may include COVID‑19 vaccination and other measures.

Skills

Strong troubleshooting aptitude, technical documentation skills, customer‑service orientation, ability to mentor junior technicians, and willingness to travel.

Benefits

• Medical, dental, vision coverage.
• 401(k) Savings Plan.
• Discretionary profit sharing and success sharing.
• Educational assistance.
• Recognition programs.
• Vacation.
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program (casual welcome based on job function).
• Volunteer opportunities.
• Canon welcome kit and official merchandise.

Pay

$21.50–$30.75 hourly (anticipated base salary range).

Schedule

Full‑time position requiring availability for 24/7 operations, shift work, and on‑call rotations.