Field Support & Training Lead Cleaning Service

Office Pride of North Alabama is looking for a motivated, dependable, and hands-on Field Support & Training Lead to join our growing team. This floating position provides training, service coverage, quality inspections, and field support across multiple accounts.

Responsibilities

• Training & Employee Development
  • Conduct hands-on training for new cleaners at assigned accounts.
  • Teach company policies, procedures, safety practices, and service expectations.
  • Provide ongoing coaching and refresher training as needed.
  • Help employees build confidence, efficiency, and complete quality work.
  • Monitor employee progress and provide feedback for improvement.
• Field Support & Coverage
  • Provide coverage for open shifts, call-offs, vacations, and staffing needs.
  • Support multiple accounts as needed.
  • Respond quickly to operational needs and customer concerns.
• Quality Assurance
  • Conduct routine quality inspections and spot checks.
  • Ensure cleaning tasks are completed according to company standards.
  • Identify areas for improvement and provide corrective coaching.
  • Monitor proper use and care of equipment and supplies.
• Team Leadership
  • Engage with employees by providing encouragement, direction, and support.
  • Assist employees with timekeeping questions and compliance.
  • Report performance concerns, policy violations, or disciplinary issues to management.
  • Review communication logs and relay important information to staff.

Qualifications

• Previous janitorial, custodial, or cleaning experience required.
• Experience training, coaching, or supervising employees preferred.
• Strong communication and leadership skills.
• Ability to work independently and adapt to changing schedules.
• Own transportation and willingness to travel between accounts.
• Strong attention to detail and commitment to quality.
• Ability to lift up to 50 lbs. and perform physical cleaning duties when needed.

Benefits

• Competitive pay
• Paid training
• Growth and advancement opportunities
• Supportive leadership team
• Variety of work locations and responsibilities
• Opportunity to make a direct impact on team success
• Company vehicle

Schedule

Monday–Sunday