Field Services Lead

About the role

This position is a lead role that balances leading and participating in field service activities with assisting the Supervisor in organizing and delegating work assignments. The role involves coordinating plans with sales, customers, and contractors, maintaining high-level A-dec product training, and reporting field experience to the organization.

Responsibilities

• Leads the successful completion of field service activities including installation, repairs, and preventive maintenance in a timely manner, working closely with Sales and Specials Engineering.
• Generates template packets for architects and contractors and develops contract submittal packets.
• Coordinates outside services with contractors when necessary.
• Provides employee performance input and makes recommendations for work assignments upon supervisor’s request; may assist in setting individual performance goals.
• Coordinates, supports, and provides training; assists Supervisor with coordinating work for Field Techs including quality and safety requirements.
• Assists area supervisor in managing work area goals and performance.
• Must be flexible in working hours as this position may require customer support during non-regular business hours and/or weekend work as necessary.
• Performs other duties as assigned, including assisting other teams.

Qualifications

Knowledge, Skills, and Abilities

• Ability to communicate effectively, verbally and in writing, with the ability to understand and convey technical information.
• Ability to use independent judgment when dealing with employee relations issues and knowing when to seek guidance.
• Advanced analytical, technical, and problem-solving skills to troubleshoot complex issues; ability to take independent initiative to improve knowledge and skills.
• Strong interpersonal skills with the ability to build strong relationships and solve problems with both customers and teammates.
• Strong organizational skills with the ability to prioritize work and effectively use systems to capture and retrieve information.
• Ability to work both collaboratively and independently with multiple internal and external stakeholders using all available resources to accomplish work and benefit the customer.
• Strong computer skills including PC knowledge and skills for use with A-dec products (troubleshooting, connectivity, database, understanding computer systems, hardware).
• Ability to travel up to 60% of the time.
• Current valid driver’s license.
• Current valid passport (or ability to obtain one within 3 months) and ability to travel internationally.
• Must be able to pass a background check.
• Drug and/or alcohol testing may be required for specific projects.

Education and Experience

• Generally requires 7+ years of technical and mechanical experience.
• Demonstrated experience assisting with leading projects and people.

Physical Requirements

• Ability to lift, carry, push, pull, or otherwise maneuver up to 35 pounds with or without assistance on a routine basis.
• Manual hand dexterity to grasp, operate tools, and equipment repetitively.
• Able to walk, stand, sit, bend, reach, and occasionally kneel, climb steps, and twist throughout an entire shift.
• Exposure to chemicals, noise, vibration, and/or dust may occur; use of appropriate Personal Protective Equipment (PPE) such as safety glasses, hearing protection, and foot protection is required.