Field Support Technician (Remote)

What You Will Do

• Engage in Technical Assistance, Customer Support, and the Remote Programming of Fire Alarm Systems.
• Coordination and Travel to Local Offices to assist with Customer Sites experiencing difficulties.
• Remote Support Teams Channel Q & A Contacting to Local Offices to get the files needed to build a complete Simplex Fire Alarm System Program.
• Work with the Design Team to get the .csv files and the latest submitted and approved drawings to build a complete Simplex Fire Alarm System Program.
• Read and interpret construction documents, including drawings, specifications, and contracts.
• Interpret and apply applicable NFPA standards to build a complete Fire Alarm System Program system based on the building type, construction type, hazard classification and architectural features.
• Work closely with the district contracting teams to understand the contract with the customer, the scheduling of the program process, and the delivery needs of the installation crew.
• Work with the Remote Programming Team in a Microsoft Teams Virtual Environment to share standard processes.
• Attend weekly Microsoft Teams meetings to discuss backlog and urgent projects.
• Upload completed projects to SharePoint and send those links to Local Offices to be downloaded to the Fire Alarm Panel.
• Be available when the program will be uploaded to help the Local Technician with any programming related issues.
• Promote the Team and develop working relationships with the Local Offices.

What We Look For

• An Experienced Simplex Fire Alarm System Technician/Programmer.
• Motivated, self-starter who has the ability to work from home.
• Available to travel 50% of the time.
• Required Minimum Experience: 10+ years Simplex Fire Alarm Technician/Programming Experience.
• Proficient in MS Office, Excel, and Simplex programmers.
• NICET Level III certification is preferred.
• Proficient in interpreting and applying applicable NFPA standards, and in reading and interpreting construction documents.

Hiring Range

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com.