Field Support Technician - Oak Ridge, NJ (Sussex, Passaic, and Bergen counties)

About the role

The Field Support Technician is responsible for performing day-to-day IT technical support, including deployment, installation, troubleshooting, and repair of computer systems, hardware, and peripherals across the organization. This role serves as a point of escalation for the Service Desk and works closely with Systems Engineers and internal technology teams to resolve issues and support business operations.

Key responsibilities

• Provide on-site and remote support for desktops, laptops, peripherals, printers, and enterprise applications
• Respond to Service Desk escalations and support branch/back-office locations as needed
• Troubleshoot operating systems, applications, hardware, and connectivity issues
• Communicate technical information clearly to non-technical users and stakeholders
• Accurately document all work within IT service management platforms
• Identify root causes of incidents and implement effective solutions
• Collaborate with internal technology teams and external vendors on complex issues
• Escalate recurring or advanced issues appropriately
• Maintain consistent communication throughout the resolution process
• Assist with hardware and software lifecycle management, including imaging, deployment, replacement, and decommissioning
• Support device setup and installation across multiple locations
• Ensure proper tracking and documentation of IT assets
• Meet defined service levels, KPIs, and operational expectations
• Provide coverage during core hours and support after-hours needs when required
• Support continuous improvement of IT processes and service delivery

Skills and training required

• Intermediate knowledge of Active Directory, Windows 11, Microsoft 365, and Microsoft Office
• Basic knowledge of antivirus, application installation, mobile operating systems, networking, and printers
• Experience with ServiceNow, MECM, ITAM tools, DUO, or Cisco Secure Client preferred
• Strong technical troubleshooting and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong verbal and written communication skills
• Ability to build relationships across all levels of the organization
• Strong attention to detail and execution discipline

Work experience

• 1–3 years of experience providing field, desk-side, or remote IT support in an enterprise environment
• Experience supporting business applications and end users in a corporate setting preferred

Education

• Required: High School Diploma or GED
• PREFERRED: Associate’s degree in IT, Information Systems, or related field

Licenses and certifications

• Required: CompTIA A+
• PREFERRED: CompTIA Network+, ITIL 4 Foundation, Microsoft Fundamentals

Additional requirements

• Valid driver’s license with acceptable driving record
• Ability to travel to company locations as needed
• Ability to lift and move IT equipment (up to 60 lbs)

Working conditions

• Work performed in a standard office and branch environment
• Travel required for on-site installations and support
• Physical activity may include lifting, bending, and equipment installation

Pay details

The base pay for this role is $27.90 - $34.87 per hour, with actual pay varying based on skills, experience, geographic location, and other factors. The role is incentive eligible based on company, business, and/or individual goal achievement and performance.

The company offers a comprehensive benefits package including paid time off (PTO), holiday PTO, medical, dental, and vision plans, flexible spending accounts, a 401(k) retirement plan, disability insurance, an employee assistance program, basic life insurance, and voluntary benefits such as supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.