Field Support Technician III

About the role

Olympus Controls (www.olympus-controls.com) is a fast-paced Automation Company that has an opportunity for a Field Support Technician III to join our growing company. We offer a dynamic environment with competitive salaries and health benefits for the right type of highly motivated individuals. The Field Support Technician III (FST III) role is responsible for the implementation, installation, service, support, training, and supervisory leader of Automation & Robotic Systems for our clients in highly diverse industries. An FST III’s primary responsibility will be to ensure new system installations are performed successfully by applying and tuning system variables to the pre-defined scope requirements. This will require a ‘hands‑on’ application of strong mechanical, electrical and PC knowledge and skills.

Responsibilities

• Primary technical lead for on-site installation, repair, and training for Automation, including Robotics, Vision, and Motion Control.
• Produce timely and detailed reports, including system data & performance, time & cost accounting, etc.
• Collaborate closely with internal teams, including Operations, Project Management, Engineering, Quality, Production, and Sales on various aspects of projects, overall business, customer interactions, and continued business development.
• Knowledge of electrical control systems and ability to read schematics, diagrams, and drawings.
• Strong technical and mechanical aptitude, with the ability to perform on-site fabrication, assembly, installation, testing, and troubleshooting work.
• Application of validation methods (Factory Acceptance Test (FAT), Site Acceptance Test (SAT)), ensuring system & customer requirements are met.
• Ability to perform field work with no supervision.
• Excellent communication skills and English fluency, both verbal and written.
• Willing to be the “face” of our business while on customer sites; representing a professional business and positive attitude, with a can‑do mentality and a customer‑first mindset.
• Strong and diverse tool use experience (hand, power, pneumatic, electric, hydraulic, meters, gauges, etc.).
• Working knowledge of factory‑type instrumentation & equipment (PLCs, HMIs, etc.).
• Ability to train & develop Field Support Technicians.
• Ability to work flexible hours and to adapt to challenging work schedules and business demands.
• Ability to travel to customer sites as needed, averaging 10%‑30%