Field Support Technician (CinemaWest Office)

About the role

Cinema West, California’s #1 movie chain, is looking to add a Field Support Technician to the Corporate Operations team located in Petaluma, CA. This is a fun, hands‑on position supporting day‑to‑day operations in the fast‑paced and exciting cinema industry.

Responsibilities

• Incident Management – Monitor, triage, and resolve technical incidents submitted through the company incident reporting system (digital signage outages, printer faults, kiosk errors, POS station errors, cash drawer and payment terminal malfunctions); provide timely status communication to site management; serve as primary technical responder for weekend operations.
• Site Systems Support – Install, configure, troubleshoot, and repair POS and kitchen display stations, digital signage players, receipt and kitchen printers, and payment terminals; image, configure, and deploy workstations; enroll devices in company remote management and endpoint protection platforms; provide remote support to out‑of‑state locations as directed.
• Field Deployment – Stage, prepare, and transport hardware for new site openings, equipment refreshes, and system migrations; perform physical installation of hardware (mounting, cabling, peripheral connection); provide on‑site support during system go‑live events.