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Jobs · Information Technology · California

Field Support Technician - Bakersfield, CA area (PART TIME)

The Save Mart Companies · Bakersfield, CA · 2 wk ago
Information Technology$5/hrPart-time

The Save Mart Companies operates over 200 stores in neighborhoods across California, Western Nevada, Oregon, and Washington under the Save Mart, Lucky, FoodMaxx, and Roth's and Chuck's Fresh Market banners. As one of the West Coast’s largest regional, full-service grocery chains, the Company and its 11,000 associates provide fresh food at affordable prices. The Save Mart Companies’ philanthropic non-profit, The CARES Foundation, has donated over $5 million to local communities.

About the role

The Field Support Technician supports the repair and upkeep of all store IT equipment, including front-end and perimeter registers, rack equipment, and other IT-supported devices. Acting as the on-site representative for offsite troubleshooting teams, the Technician manages work assignments via a ticketing system and self-manages daily tasks with minimal supervision. This role requires professionalism, courtesy, and maturity as the primary IT contact in the field.

Responsibilities

  • Prioritize a customer-first approach to minimize disruption to store operations while achieving optimal results.
  • Maintain and repair all store IT equipment, including registers, rack equipment, and other supported devices.
  • Coordinate with offsite departments to eliminate duplicative efforts.
  • Operate and maintain a company vehicle for travel to store locations.
  • Manage inventory and recordkeeping for equipment and tools.
  • Travel routinely to stores to troubleshoot, repair, and resolve IT equipment issues.
  • Communicate and collaborate with IT departments and engineering teams on field issues.
  • Process tickets and time recordings accurately to ensure issue resolution.
  • Assist in the coordination or deployment of new technology as needed.
  • Perform light carpentry work for lane installations (e.g., using power tools).
  • Maintain the cleanliness and timely maintenance of the company service van.
  • Perform other assigned duties.

Requirements

  • Minimum 3 years of related experience.
  • 2-year Associate’s Degree and/or equivalent experience/training.
  • Valid California Driver’s License with an unrestricted DMV record.
  • Licensed by the California Department of Agriculture, Weights and Measures division as an Agent.
  • Up to 30% travel, including overnight stays.
  • Availability to work overtime, weekends, and holidays.
  • Ability to maintain a good driving record for operating a company service van.

Skills

  • Excellent customer service and communication (verbal and written) skills.
  • Knowledge of basic electronics, networking, cabling, and servers.
  • Familiarity with POS equipment.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Strong problem-solving and fact-finding skills.
  • Excellent organizational skills.
  • Ability to use power tools and perform light carpentry work.

Benefits

  • Generous benefits package (Health, Dental, Vision, Life, and AD&D insurance).
  • 401K retirement plan.
  • Tuition reimbursement and scholarship opportunities.
  • Vacation and personal holidays.
  • In-store purchase discounts.

Pay

Hiring pay range: $24.29 - $31.88 per hour.

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