Field Support Technician

The Role

We want you for: Provide day to day support to our remote Jobsites
Prioritize problems and incidents and escalate to internal teams
Physical Installation of Meraki networks
Physical Installation of full site Mesh networks
Satellite communication installation
Basic Knowledge of Cisco AV Room kits (Webex)
Create and document training materials and knowledge articles
Provide training on software, hardware, and systems to Clayco Team Members
Preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Perform post-resolution follow-ups to requests and incidents
Manage printer hardware and software throughout our jobsites
Provide feedback on recurring incidents to engineering and development teams
First line of troubleshooting for remote networks
Adaptive and willing to learn business processes
Self-starter with the ability to work without direct supervision
Effective communication skills and deductive reasoning ability
Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote.
Work with ISP vendors and managed services support partners to resolve technical problems
Perform regular health checks on equipment at remote sites
Use diagnostic utilities, knowledge bases, and internet resources to document and create troubleshooting processes that can be utilized by others
Provide technical assistance for project planning and support
Identify and inform Leadership of recurring Incidents
Contribute to company vision and direction by helping improve technical practices.

Requirements

• 1 to 4 years of experience in IT
• 60% plus Travel
• Ability to use hand and power tools
• Lift and move heavy objects (50+ lbs)
• Service industry experience
• Strong interpersonal and communication skills
• Basic MS Office Suite/iOS support
• Experience using enterprise ticketing system (ServiceNow)
• Knowledge of AV solutions
• Experience with cellular technologies (cradlepoints, hotspots)

Benefits

• Discretionary Annual Bonus: Subject to company and individual performance
• Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!