Field Support Specialist II - Northeast Region

Job Summary

Provides startup, troubleshooting, and end user training for lighting control systems. Can easily read lighting and floor plans and interpret specifications to ensure system installations match the plans and meet the end user's expectations. Has enough expertise to handle complex jobs and work with both internal and external stakeholders to address concerns and drive for project completion.

Key Tasks & Responsibilities (Essential Functions)

• Performs onsite lighting and control startup, troubleshooting and end user training (55%)
• Provides expert support for both internal and external customers as it pertains to field applications of product (30%)
• Creates and maintains relationships with key stakeholders to provide differentiated service (10%)
• Provides engineering support and communicates cross-functionally with other departments (5%)

Skills and Minimum Experience Required

• Associate’s Degree or Technical Degree or equivalent
• 1 to 2 years of relevant technical experience
• Working general computer skills, including but not limited to e-mail, spread sheet, word processing, and data entry
• Strong communication, both written and oral
• Ability to read and interpret plans and specifications
• Understanding of basic electrical components (relays, drivers, ballasts...)

Preferred Skills and Experience

• 2 to 4 years of relevant experience with problem solving client facing technical issues
• Understanding of lighting control systems

Travel Requirements

• 81-100%

Other

• This is a remote role with 90% travel from Monday to Friday, allowing weekends at home
• Candidates should reside in the Northeast Region, as most travel will occur within this area (New York, New Jersey, Philadelphia, Connecticut, Massachusetts.)
• The range for this position is $48,100.00 to $78,000. This is a salaried position that is overtime eligible. Placement within this range may vary, depending on the applicant’s experience and geographic location.
• Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role.
• For a list of our benefits, click here.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.