Field Support Representative – Technical Instructor

Responsibilities

• Develop and deliver training programs focused on ASV system sustainment, maintenance procedures, diagnostics, and troubleshooting.
• Provide instructor-led classroom and hands-on technical instruction to internal teams, contracted customers, and DoD partners.
• Support the development and refinement of training materials, learning objectives, assessments, and certification standards related to platform maintenance and sustainment.
• Conduct training needs analysis to identify sustainment-related skill gaps across operational teams.
• Collaborate with Mission Operations Trainers to deliver integrated operator and maintainer training programs.
• Support the development and validation of maintenance procedures and sustainment best practices for Saronic ASVs.
• Contribute to the documentation and refinement of maintenance Standard Operating Procedures.
• Aid in establishing sustainment training standards and readiness benchmarks for system maintainers.
• Ensure training materials remain aligned with current platform configurations, software updates, and engineering changes.
• Provide on-site technical support during ASV system installation, integration, and commissioning activities.
• Assist with troubleshooting hardware, software, and system-level issues in operational environments.
• Support training and operational events to ensure platform reliability and readiness.
• Aid engineering and product teams in validating system performance during testing and operational deployments.

Qualifications

• Demonstrated success supporting technical systems in field or operational environments.
• Strong organizational and time management skills with the ability to manage multiple training events and operational priorities.
• Excellent interpersonal and communication skills with the ability to clearly instruct technical concepts to diverse audiences.
• Demonstrated problem-solving ability and a proactive approach to troubleshooting complex systems.
• Ability to operate effectively in dynamic operational environments.
• Bachelor’s degree in engineering, robotics, computer science, maritime systems, or equivalent technical experience preferred.
• Experience supporting hardware/software systems in maritime, robotics, autonomous systems, or unmanned platforms.
• Experience troubleshooting complex mechanical, electrical, or integrated software systems.
• Experience delivering hands-on technical training or instructor-led instruction in operational environments.
• Strong analytical and problem-solving skills with the ability to diagnose system faults under operational conditions.
• Excellent communication and interpersonal skills with the ability to collaborate effectively across cross-functional teams.
• Prior experience supporting DoD or government customers is a plus.
• Military technical maintenance experience is a plus.