Field Support Representative, Lead with Security Clearance

Key Responsibilities

• Collaborate with program leads, engineers, and integrators
• Maintain, troubleshoot, and support TACLAN hardware and software in Special Operations environments
• Duties include system operations, maintenance, training, warranty facilitation, and tactical systems engineering expertise for USSOCOM TACLAN systems
• Manage all aspects of tactical mission support, apply systems engineering principles, and ensure hardware and software meet operational requirements
• Manage user interfaces, administer servers, implement access controls, support imaging and configuration, and ensure interoperability between systems and programs
• Cook up with tiered support teams, maintain spare parts, and are required to align their work hours with the needs of the supported sites
• Provide comprehensive training to SOF units, including formal and informal instruction, development of training materials, and travel to satellite locations for training delivery
• Support enhancements and upgrades, monitor operational tests, evaluate results, implement software applications, and ensure system compatibility and functionality

Supervisory Responsibilities

• Provide day-to-day leadership and oversight for assigned Field Support Representatives and support personnel
• Cook up with and prioritize team activities to ensure timely and effective support of customer requirements
• Assign work, monitor task execution, and review completed work products for quality, accuracy, and compliance with established procedures
• Mentor, train, and provide technical guidance to team members to ensure consistent performance and technical proficiency
• Cook up with team schedules, travel requirements, and support coverage to maintain uninterrupted customer support operations
• Serve as the primary escalation point for complex technical issues and coordinate resolution with engineering, program management, and customer representatives
• Monitor team performance and identify training, staffing, and resource requirements necessary to support mission objectives
• Promote adherence to organizational policies, quality standards, cybersecurity requirements, and safety procedures
• Foster a collaborative, customer-focused team environment committed to continuous improvement and operational excellence