Field Support Representative - FT - $18.50/hr - Mid- Day Shift

Dohrn is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future. Our drivers are home daily!

Schedule

Monday–Friday, 10:00 AM–6:30 PM

Pay

$18.50/hr

Benefits

• Health / Vision / Dental insurance
• 401k matching
• Life insurance
• Short/long term disability

Responsibilities

• Prepare paperwork for launching drivers
• Answer and direct phone calls regarding tracing, pickups, driver communication, and customer service
• Provide clerical support for Operations
• Complete daily reports for OS&D, payroll, driver hours, and attendance
• Contact customers to schedule appointments, residential, and driver collect/COD shipments
• Communicate with customers concerning Dispatch adjustments, deadlines, and concerns
• Dispatch pickups to Drivers and answer Driver questions
• Check in drivers, ensuring their paperwork is intact and complete
• Collect and review all driver paperwork for accuracy
• Help educate drivers on proper paperwork completion
• Enter Driver Vehicle Inspection Report data
• Scan bills of lading, delivery receipts, manifests, and strip sheets
• Image and index all documents to the central imaging system
• Work in Imaging and check to ensure all documents have been scanned
• Perform other data entry as needed
• Perform other duties as needed

Requirements

• Valid Driver License
• High School completion or equivalent
• Computer skills including Microsoft Office
• Data entry, 10-key, and typing experience
• Detail-oriented and organized
• Good communication skills—verbal and written
• Excellent customer service skills
• Problem solver and self-motivated
• Ability to multi-task in a fast-paced environment and react to change productively
• Ability to work in a team as well as individually
• Excellent attendance

Working Conditions / Physical Demands

• Primarily sedentary work, which involves sitting most of the time
• May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• The general office environment is favorable; lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc.
• Visual acuity including regular use of items including a computer screen or monitor
• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
• Talking and hearing required to communicate with and listen to others to share or receive information
• May be occasionally exposed to noise including telephone, office machinery, and conversations of others