Field Support Representative Diagnostic Imaging East Ohio Valley & Pittsburgh

About the role

You will partner closely with Field Sales and Customer Support to develop strategies that maintain and grow customer accounts through education and customer-centric solutions. No two days are the same, and you’ll spend your time in the field building relationships, solving problems, and supporting customer success.

Responsibilities

• Install IDEXX Diagnostic Imaging Systems for customers in your area
• Train veterinary clinic staff on best practices to maximize system performance
• Support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan
• Utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted advisor
• Manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth

Requirements

• Valid driver’s license required
• Residency in the East Ohio Valley & Pittsburgh regions (Preference of Cleveland or Pittsburgh area)
• Willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required)

Qualifications

• 3+ years of veterinary clinic experience with a training and/or leadership background, and/or Practice Manager experience, strongly preferred

Skills

• Strong communication and ability to collaborate with customers, management, and peers
• Planning and prioritization skills, to make quality, timely decisions
• Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations
• Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus)

Benefits

• Hourly rates targeting $30 – $35 / hour based on experience
• Opportunity for annual cash bonus
• Health / Dental / Vision benefits day one
• 5% matching 401k
• On-the-job training and career advancement opportunities
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Pay

Hourly rates targeting $30 – $35 / hour based on experience

Schedule

Travel up to 75% of the time, both by air and by car (3-4 overnights a week); weekend hours and weekday overtime may also be required; when not traveling, you will be working remotely from a home-based office