Field Support Representative
About the role
DSI Systems Inc. has an immediate opening for a Field Support Representative (AT&T) who plays a critical role in ensuring consistent, high-quality retail execution across assigned locations. The role focuses on daily in-store visits to maintain AT&T brand standards, support retail staff, and capture field-level insights. Representatives serve as frontline ambassadors of AT&T, driving operational excellence and customer readiness. At DSI, the culture emphasizes teamwork, accountability, and field excellence, empowering representatives to build strong store‑management relationships, deliver exceptional customer experiences, and uphold the highest merchandising and retail‑execution standards through collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism.
Responsibilities
- Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.
- Observe and provide feedback on seller interactions and customer engagement.
- Build and maintain strong relationships with store management and retail associates.
- Support and train store staff on AT&T product knowledge and customer experience best practices.
- Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement.
- Monitor and report on store conditions, inventory, and promotional execution using mobile field tools.
- Identify and escalate operational issues, customer experience gaps, or training needs to leadership.
- Participate in territory planning, route optimization, and visit frequency adjustments based on store performance.
- Attend regional team calls, training sessions, and field events as needed.
- Ensure merchandising standards are current, meet plan‑o‑gram, and promotional offerings are presented.
- Manage all program