Field Support Representative

About the role

The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high‑quality retail execution across assigned locations. The role focuses on daily in‑store visits, maintaining brand standards for AT&T, supporting retail staff, and capturing field‑level insights. Representatives act as frontline ambassadors of AT&T, driving operational excellence and customer readiness while building strong relationships with store management.

Responsibilities

• Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.
• Observe and provide feedback on seller interactions and customer engagement.
• Build and maintain strong relationships with store management and retail associates.
• Support and train store staff on AT&T product knowledge and customer‑experience best practices.
• Visit assigned stores within your territory in person on a regular basis.
• Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement.
• Monitor and report on store conditions, inventory, and promotional execution using mobile field tools.
• Identify and escalate operational issues, customer‑experience gaps, or training needs to leadership.
• Participate in territory planning, route optimization, and visit‑frequency adjustments based on store performance.
• Attend regional team calls, training sessions, and field events as needed.
• Ensure merchandising standards are current, meet plan‑ograms, and that promotional offerings are presented.
• Manage all program logistics in coordination with DSI and AT&T.
• Ensure the timely completion of various administrative responsibilities.
• Provide teamwork and collaboration with colleagues to support project success.

Additional Responsibilities

• Adhere to supplier policies and procedures.
• Visit a minimum of five stores per day.
• Act as a role model within and outside the supplier organization.
• Maintain a positive and respectful attitude.
• Consistently report to work on time and be prepared to perform the duties of the position.
• Manage all expenses effectively and stay within budget.
• Complete various administrative responsibilities and other duties as assigned.

Requirements

• 1–3 years of experience in field operations, retail support, or territory management.
• Strong interpersonal and communication skills with a service‑oriented mindset.
• Highly organized and self‑motivated, with the ability to manage a daily route independently.
• Proficient in using mobile apps and reporting tools for field documentation.
• Reliable transportation and flexibility to travel within the assigned territory.
• Competitive spirit to drive goal achievement.

Preferred Skills

• Experience in wireless, telecom, or consumer‑electronics retail environments.
• Familiarity with field reporting platforms such as Repsly or Salesforce.
• Bilingual (Spanish/English) is a plus.

Benefits

• Paid vacation and sick time.
• 401(k) plan.
• Employee profit‑sharing program.
• Medical, dental, and life insurance.
• Mileage reimbursement.
• AT&T wireless discount.
• Ongoing training and development.
• Potential for career growth with a preference for internal promotion.

Pay

Annual base salary of $65,000, with the potential to earn a bonus of up to $20,000.