Field Support Operator

Responsibilities

• Cook up high-value Transport runs, making sure approved drivers or escorts are booked, briefed, and tracked in real time.
• Handle scheduling and monitoring of workplace violence response posts, strike-related details, and special event security deployments.
• Keep track of ongoing missions, address real-time issues, and report status updates to clients and management.
• Confirm that partner agencies and subcontractors adhere to company standards and contracts.
• Process inbound requests for special services and urgent coverage, matching available staff or partners to requests, updating schedules, and relaying changes to Operations Managers and clients.
• Make sure timekeeping and billing data are correct and complete for all assignments.
• Keep detailed records of each case from beginning to end.
• Perform similar coordination and support duties within the Special Services group as needed.

Qualifications (must Have)

• A high school diploma or equivalent.
• At least three (3) years of experience in operational or security coordination roles.
• At least one (1) year of experience in one or more of the following: transport coordination, dispatch, security operations, or emergency response.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Experience as an operator or manager in a high-volume, multi-faceted service team.
• Understanding of emergency response practices, security protocols, and transport risk management.
• Excellent oral and written communication skills with all organizational levels and client contacts.
• Demonstrated problem-solving and critical thinking abilities.
• Strong time management and organizational skills with keen attention to detail.
• Customer-service skills with the ability to de-escalate tense situations.
• Ability to interpret and reconcile data for rates, hours, billing, and payroll reconciliation.
• Strong interpersonal skills with a demonstrated ability to work in a diverse team environment.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Pay

Details on pay are not specified in this job posting.

Schedule

Details on schedule are not specified in this job posting.

Skills

Specific skills required are not detailed in this job posting.

Benefits

Details on benefits are not specified in this job posting.

Pay

Details on pay are not specified in this job posting.

Schedule

Details on schedule are not specified in this job posting.