Field Support Engineer with TS/SCI

Executive Summary

HRUCKUS is looking for an experienced Cleared Field Support Engineer to provide expert, second-tier technical support, system configuration, and on-site training to field engineers and customers.

Position Description

• Maintain network stability, troubleshoot technical problems, provide technical guidance on system adaptations, and resolve complex reoccurring incidents at customer sites.
• Provides expert and second-tier technical support and analysis to field engineers and technicians.
• Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
• Tests, trains, and fields support to customers regarding technical aspects of designated systems and services.
• Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
• Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
• Provides training to customers.
• Partners with developers and engineers to reduce reoccurring incidents.
• Answers questions about installation, operation, configuration, customization and usage of designated systems and services.

Required Qualifications

• Active/Current Top Secret/SCI security clearance.
• Possess knowledge of designated systems.
• Willingness to work outside of normal work hours.
• Ability and willingness to travel up to 50% (CONUS and OCONUS).
• Bachelor's degree (or Master's degree) with 0 years of relevant experience, OR High School Diploma/GED with 4+ years of relevant experience.

Pay

$130,000 – $173,000