Field Support Engineer - Remote

About the role

EUROIMMUN a division of Revvity is seeking a multifaceted Field Support Engineer (FSE) to provide professional field service, maintenance, and technical support on all EUROIMMUN US and their integrated companies instrumentation and products. The FSE is also responsible for responding to routine and emergency calls to ensure quality service and customer satisfaction. Excellent technical and communication skills are essential to positively interact with customers and company personnel. The successful candidate will be a self‑starter, who can independently manage time and schedule; and will possess basic business acumen and effectively communicate with others at all skill levels. Will travel to customer sites, professional society exhibitions, and other locations as needed.

Responsibilities

• Respond to service requests and troubleshoot equipment malfunctions in a timely and efficient manner, ensuring minimal downtime for customers to all instrumentation distributed by EUROIMMUN and their integrated companies.
• Verify instrument performance prior to releasing the device to the end user.
• Perform installation, relocation, and decommission of instrumentation distributed by EUROIMMUN (including integrated companies) at customer sites.
• Provide scheduled hardware preventative maintenance, remedial maintenance, upgrades and warranty services in a timely manner by managing installed systems within the scope of customer’s service contracts.
• Maintain positive, professional communications with customers and colleagues.
• Completely and correctly document all activities in accordance with the company service policies and procedures and FDA requirements.
• Maintain loaner, test equipment, off‑site spare parts inventory, and other company equipment and supplies in good condition and working order; protect the company’s assets.
• Provide training and technical support to customers on the proper use and maintenance of equipment as needed.
• Attend professional trade exhibitions as requested.
• Make travel arrangements in accordance with Travel Policy.
• Maintain a working knowledge of EUROIMMUN (including integrated companies) instrumentation, products, techniques, and technical issues by attending training and professional development opportunities as needed.
• Adhere to all company policies, procedures and comply with all safety and regulatory requirements.

Requirements

• Associate Degree or Technical Degree in Applied Science, Biology, Chemistry, Electronics, or Biomedical Engineering or STEM, or 4 years military training; or vocational education, with emphasis on instrumentation and computers.
• Two or more years experience as a field service representative or laboratory medical technologist/scientist.

Qualifications

• Theoretical and practical knowledge and working experience with diagnostic instrumentation products, specifically automated chemiluminescent (CLIA) and enzyme immunoassay (EIA) systems and a basic understanding of assays.
• Experience in biomechanics, service, repair and quality control for medical laboratory instrumentation, personal computers, and application software, and FDA regulations applicable to instrumentation service operations.
• Well‑organized and able to function independently with minimal supervision.
• Comfortable presenting training and information seminars to customers.
• Customer oriented and strong interpersonal skills.
• Exhibits high level of critical thinking abilities.
• Strong verbal and written communication skills.
• Enthusiastic demeanor and a “can‑do” attitude.
• Strong computer skills (Microsoft Suite and basic networking).
• Able to work in all areas of the laboratory.
• Frequent overnight and may include weekend travel, if needed.
• International travel may be required.
• Field‑based position.

Physical Requirements

The employee will be regularly required to walk, stand, sit and talk or hear; to use hands to finger