Field Supervisor - Peak Shift

About the role

The Field Supervisor is the frontline supervisory leader responsible for providing direct, real-time operational leadership and oversight of daily EMS field activities within a high-volume interfacility transport (IFT) and 911 response system. Assigned to a specific geographic zone and shift, the FS ensures safe, efficient, and protocol-compliant operations through consistent deployment, staffing, and unit utilization while maintaining compliance with clinical, operational, and documentation standards.

Responsibilities

Core duties include shift operations, crew supervision and accountability, clinical and quality oversight, system and KPI management, and fleet and equipment management. Specific tasks include:

• Arrive on time in proper uniform and check in with dispatch and outgoing supervisor at start of shift
• Conduct crew briefing covering safety priorities, system status, and shift expectations
• Verify all assigned units are operational, stocked, and compliant before units go in service
• Maintain continuous awareness of CAD and unit status throughout the shift
• Initiate redeployments to maintain system coverage and response time compliance
• Complete supervisor shift report and provide detailed handoff to incoming supervisor at end of shift
• Directly supervise all crew members assigned to your owned NW units during your shift
• Provide real-time support to crews on high-acuity, complex, or extended calls
• Address crew fatigue, safety concerns, and professional conduct issues as they arise
• Deliver verbal counseling and document all performance issues in accordance with policy
• Conduct field observations and report findings to the zone Operations Supervisor
• Complete annual performance reviews for all crew members on your assigned units
• Ensure adherence to clinical protocols on all calls within your zone and shift
• Provide guidance and support during complex patient care situations in the field
• Review PCRs (Patient Care Reports) for accuracy, completeness, and protocol compliance
• Identify and support training needs and report clinical deficiencies to the Operations Supervisor
• Monitor 911 response times throughout the shift and take corrective action on delays
• Track IFT on-time performance and ensure crews return to service promptly after hospital transfers
• Monitor hospital wall times and intervene when turnaround times exceed acceptable limits
• Report KPI trends and system performance issues to the Operations Supervisor
• Confirm all assigned units are stocked, operational, and compliant with infection control standards
• Address equipment failures immediately and coordinate maintenance or replacement
• Ensure units are restocked and prepared for the next shift before end-of-shift handoff

Requirements

Required skills and competencies include:

• Providing strong, professional leadership and direction to field personnel
• Enforcing policies, standards, and disciplinary processes fairly and consistently
• Maintaining accountability for decisions, outcomes, and operational performance
• Leading effectively during critical incidents and high-stress situations
• Applying strong knowledge of EMS operations, deployment strategies, and system status management
• Managing staffing efficiency, overtime impact, and workforce utilization
• Making timely, sound decisions while balancing multiple competing priorities
• Analyzing operational issues and implementing practical solutions
• Communicating clearly, professionally, and effectively across all organizational levels
• De-escalating conflicts, addressing employee concerns, and resolving interpersonal issues
• Coaching, mentoring, and developing field staff through feedback and corrective action
• Ensuring compliance with clinical standards, documentation, safety, and regulatory requirements
• Reviewing reports and ePCRs for accuracy, completeness, and medical necessity
• Maintaining attention to detail in all documentation and reporting
• Demonstrating emotional intelligence, professionalism, and resilience under pressure
• Building trust, credibility, and positive working relationships with staff and partners
• Maintaining a strong customer service mindset toward patients, staff, and stakeholders
• Utilizing CAD, ePCR, scheduling, and workforce management systems effectively
• Maintaining basic proficiency in Microsoft Office applications
• Prioritizing crew, patient, and public safety through risk recognition and mitigation
• Following incident reporting, investigation, and follow-up procedures

Qualifications

Qualifications include:

• Current EMT or Paramedic certification in good standing (Washington State)
• Minimum of three (3) years of field EMS experience in a 911 and/or IFT environment
• Experience in high-volume IFT or mixed EMS systems, including private ambulance transport
• Minimum of one (1) year of leadership experience in healthcare, Fire/EMS service, Military, or a related field
• Valid driver's license with a clean driving record
• Demonstrated clean compliance history with no major disciplinary actions
• Demonstrated ability to manage multiple units and competing priorities simultaneously in real time
• ICS 100/200 certification (minimum)
• Current CPR/BLS certification
• Familiarity with FLSA regulations as they apply to EMS scheduling (preferred)
• Prior experience with crew performance documentation and annual review processes (preferred)
• Ability to work any assigned shift, including nights, weekends, and holidays, on a 2/2/3 rotation
• Associate degree (preferred)

Physical Requirements

Must be able to lift up to 75 pounds at times. Position requires varying times sitting; either driving or carrying out tasks at a desk. Position requires full range of motion. Movements include but are not limited to: standing, kneeling, stooping, reaching, pulling and pushing, lifting, and grasping.

Benefits

We offer a comprehensive benefits package that includes medical, dental, and vision insurance to ensure the well-being and health of our employees. Eligible non-exempt employees who actually work on a designated holiday are paid a premium rate of 1.5x their regular rate, consistent with company policy. We invest in your future with a 401(k)-retirement plan that includes an employer match of up to 5%, helping you build a long-term financial security. We value work-life balance and offer paid time off that accrues at 2.3 hours for every 40 hours worked, giving you the flexibility to rest, recharge, and take care of what matters most. Uniforms are provided to all employees, ensuring you always look your best while representing our company.

Pay

This is an hourly position. Wage range is $35.39 - $44.27 per hour. The expected hours worked per a two-week pay period would typically be 84 hours. The estimated annual compensation ranges from $81,000 - $101,000. Shifts are generally 12 hours in duration; therefore, full-time schedules include overtime compensation in accordance with applicable labor laws.

Schedule

The scheduled hours for this shift will be 0900-2100. This position operates on the 2/2/3 Panama rotation — the standard schedule used across all Field Supervisor positions. The rotation provides predictable, consistent coverage with no week exceeding 4 shifts or 3 consecutive working days.